User's Manual Part 3

7 Troubleshooting
116 GeoExplorer 2008 Series User Guide
Memory card issues
Connection issues
ActiveSync technology
Problem Cause Solution
The handheld does not
recognize a memory card.
The handheld does not
support SDIO (SD
input/output) cards.
Use an SD or SDHC memory card.
Files on the memory card
are not visible or are not
able to be opened.
Files have been encrypted
on another device and have
a .menc file extension.
Remove encryption from the files (see Encrypting files
on memory cards, page 32).
Problem Cause Solution
ActiveSync
technology will not
connect to the
handheld.
The connection is not
initiated automatically.
Remove the handheld from the support module and then
place it in the support module again. Alternatively, in the
ActiveSync software on the office computer, select
File / Connection Settings and then tap
Connect.
ActiveSync does not
recognize the
GeoExplorer 2008 series
handheld.
Restart the office computer. Remove the handheld from the
support module, reset it (see Resetting the handheld, page 29)
and then replace it in the support module.
An incompatible version
of ActiveSync software
is installed.
ActiveSync version 4.5 and later is compatible with the
GeoExplorer 2008 series handheld. If version 4.5 or later of the
ActiveSync software is not installed on the office computer,
you can install it from the GeoExplorer 2008 Series Getting
Started Disc.You can also download the latest version from the
Microsoft website at
www.microsoft.com/windowsmobile/activesync/default.mspx.
The connection is not
enabled in ActiveSync
on the computer.
In the ActiveSync software on the office computer, click
File / Connection Settings. If you are using:
• the support module, make sure that the Allow USB
connections check box is selected from the drop-down list.
• a Bluetooth connection, make sure that the correct port for
Bluetooth is selected. Then open the Bluetooth control on
the handheld. In the Devices tab, tap the partnership and
in the services list make sure that the ActiveSync check box
is selected.
The connection is not
enabled in ActiveSync
on the handheld.
On the handheld, tap / Programs / ActiveSync / Menu /
Connections. Make sure that the Synchronize all PCs using this
connection check box is selected, and that the correct option is
selected.
The handheld
connection settings
conflict with network
settings or VPN client
software.
If you are using the support module, use the USB to PC utility
to change the connection method the handheld uses to
connect to ActiveSync on the computer. Tap / Settings /
Connections / USB to PC Utility. Clear the Enable advanced
network functionality check box.
The handheld stops using the default RNDIS method to
connect to the ActiveSync software.