User's Manual

SkyGateway/SkyExtender/Installation And Configuration Guide
3-6 September 2004
Cannot authorize device (Green LED
off or blinking slowly, but never begins
to blink fast)
• Network keys are different.
• Device is set for manual
provisioning but not
configured properly.
• Device is set for auto
provisioning but is not
receiving an IP through
DHCP.
• Device is set for auto
provisioning but is not
receiving a configuration
file.
• No network connectivity to
provisioning server.
• Device is set for auto
provisioning but is
receiving incorrect
provisioning information
through its configuration
file.
• Bad unit
1) Verify Network Key on
remote unit and reset if
necessary. Configure correct
network key on device.
2) Verify needed configuration
and set through local
connection to device.
3) Verify DHCP configuration
exists and is correct. Verify
DHCP server is running.
4) Verify configuration file
exists for device and is
correct.
5) Verify requests are
reaching Provisioning Server
through log messages.
Troubleshoot network
connectivity.
6) Confirm that configuration
file contains correct settings,
such as Domain ID, allowed
frequencies, etc.
7) Replace unit via SkyPilot
support procedures.
Device is online and active in Network
but data cannot be passed from end-
user computer.
• Eth not enabled in
configuration.
• Problem with cable
between unit and end-
device
• Bad unit
1) Confirm eth state set up in
configuration.
2) Confirm there is a link on
device using show eth
command. Test cable on both
ends to confirm all copper
pairs are in place. Re-
terminate cable if needed.
3) Replace unit via SkyPilot
support procedures.
Device is active in network but cannot
be accessed
Access list on device not
configured to allow access
Confirm Access list in Node
Profile allows access from
source IP.
Table 1: Troubleshooting (Continued)
Problem Possible Cause Solution