User's Manual

SkyGateway/SkyExtender/Installation And Configuration
September 2004 3-5
SkyGateway LEDs indicate power-on
diagnostics failed (synchronous fast-
blinking LEDs)
• Diagnostics failing during
Boot process.
• Bad unit
1) Connect a PC/laptop to the
serial port and watch the unit
boot to determine at which
point unit ceases to boot;
contact SkyPilot support to
troubleshoot further.
2) Replace unit via SkyPilot
support procedures.
Cannot establish a link (Green LED
on, Yellow LED off)
• No signal reaching location
due to obstruction and/or
distance.
• Interference at similar
frequency too high in local
area and direction that unit
must be listed to receive
signal.
• Unit is in manual provision
mode and required
frequency is not in
allowable list.
• Bad unit
1) Move device to alternate
locations, changing both
elevation and position.
2) Confirm whether other
signals of similar frequencies
are present; consider
alternate frequencies if
possible.
3) Log into unit locally and
confirm frequency is in list;
add to list if missing.
4) Replace unit via SkyPilot
support procedures.
Cannot optimize a link (Greed LED off
or blinking slowly, but never begins to
blink fast)
• Insufficient signal reaching
the unit that the device is
attempting to optimize with.
• Interference at similar
frequency too high in local
area and direction of unit
that the device is
attempting to optimize with.
• Bad unit
1) Move device to alternate
locations, changing both
elevation and position.
2) Confirm whether other
signals of similar frequencies
are present at location of
remote unit; consider
alternate frequencies if
possible.
3) Replace unit via SkyPilot
support procedures.
Table 1: Troubleshooting (Continued)
Problem Possible Cause Solution