User Manual

EASy-PLUS
®
User Manual
– 9
TRILITHIC
Rev 1.02
1.7 TECHNICAL SUPPORT
Technical support is handled first, through the supplier of your equipment. If your supplier does not meet your
service or repair needs, you may contact the manufacturer directly.
Before any Trilithic Emergency Alert System equipment is returned for repair, the supplier, and/or Trilithic will
issue an RMA# (Return Material Authorization). NO EQUIPMENT WILL BE ACCEPTED THAT DOES NOT
HAVE THIS RMA NUMBER PROMINENTLY DISPLAYED ON THE OUTSIDE SHIPPING CARTON AND ON
THE LABEL. A complete and full description, in writing, regarding the service issues with the equipment must
be supplied inside the shipping container with each piece of equipment for which an RMA# has been issued.
The supplier of the EASy-PLUS
®
system is: The manufacturer and design group is:
TVC Communications Trilithic, Inc.
800 Airport Road 9710 Park Davis Drive
Annville, PA 17003 Indianapolis, IN 46235
Contact: Ron Mountain
Technical Support Manager
Ph [phone] extension 134