Use and Care Manual

24
Troubleshooting
Solution
• Check that the battery insulator “REMOVE BEFORE USE”
has been peeled off completely from the sensor battery and
the sensor LED is flashing continuously.
• Check if the Sensor is within the connection range of 98 ft.
• If the sensor LED does not flash, hold the Pairing Button for
2 seconds to initiate pairing to the Thermostat.
Wait for 1-2 minutes then Sensor Data will be auto-updated or
you may click on the "Refresh Sensor Data" button to update
the sensor readings.
The Occupancy Sensor
does not pair with the
TrickleStar Wi-Fi Smart
Thermostat
When you have added the
Occupancy Sensor but the
Connection Status,
Temperature and Occupancy
State is “Not Used”
If the problem persists, you can refer to the Frequently
Asked Questions (FAQ) section on our website,
or email or call our technical support:
W
ebsite: www.tricklestar.com
Email: customer
[e-mail]
T
oll Free: 1-888-700-1098
Symptom