Installation Guide

24
Troubleshooting
Solution
• Check that the plastic tag has been pulled
out fully from the Sensor and the sensor LED
is flashing continuosly.
• Check if the Sensor is within the Radio
Frequency (RF) range of 98 ft.
• If the sensor LED does not flash, hold the
Pairing Button for 2 seconds to initiate
pairing to the Thermostat.
Wait for 1-2 minutes, then click "Refresh
Sensor Data" button to update the sensor
readings.
The Occupancy Sensor
does not pair with the
TrickleStar Wi-Fi Smart
Thermostat
When you have added
the Occupancy Sensor
but the Connection
Status, Temperature
and Occupancy State is
“Not Used”
If the problem persist, you can refer to the Frequently Asked Questions
(FAQ) section on our website, or email or call our technical support:
Website: www.tricklestar.com
Email: [e-mail]
Toll Free: 1-888-700-1098
Symptom