User manual

19
Symptom
The door will not open
Possible causes
■
The programme is still running.
■
The door lock has not yet released.
■
There is water in the tub
Spinning starts late or the machine
does not spin
■
The electronic unbalance detection device has cut in because the laundry is
not evenly distributed in the drum. The laundry is redistributed by reverse
rotation of the drum. This may happen several times before the unbalance
disappears and normal spinning can resume. If, after 10 minutes, the
laundry is still not evenly distributed in the drum, the machine will not
spin. In this case, redistribute the load manually and select the spin
programme.
The machine makes an unusual
noise
■
The machine is fitted with a type of motor which makes an unusual noise
compared with other traditional motors. This new motor ensures a softer
start and more even distribution of the laundry in the drum when spinning,
as well as increased stability of the machine.
No water is visible in the drum
■
Machines based on modern technology operate very economically using
very little water without affecting performance.
If after the above checks, there is still a fault, call your
local Electrolux Service Force Centre.
Service & Spare Parts
If you require an engineer or wish to purchase spare
parts contact your local Tricity Bendix Service Force
Centre by telephoning:
0870 5 929929
Your telephone call will be routed to the Service Centre
covering your post code area.
The addresses are detailed in this instruction book on
the pages headed Tricity Bendix Service Force Centres,
and can also be found in your local telephone directory
under “T”.
When you call the Service Force Centre please make
sure you give the model and serial number of the
appliance.
This information can be found on the rating plate (see
picture) or on the guarantee card.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown. Please note that proof of
purchase is required for any in-guarantee service
calls.
Customer Care
For general enquiries concerning your Tricity Bendix
appliance or for further information on Tricity Bendix
products, please contact our Customer Care Department
by letter or telephone as follows:
Customer Care Department
Tricity Bendix
55-57 High Street
Slough
Berkshire
SL1 1DZ
Tel [phone]*
*calls to this number may be recorded for training
purposes
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124971761 AW1253W.qxd 28/02/01 15.05 Pagina 19 (Nero/Process Black pellicola)