Installation Guide
29
WARRANTIES
29
TREX® FASTENERS LIMITED WARRANTY
Trex Company, Inc. (hereinafter “Trex”) warrants to the original end-use
purchaser (“Purchaser”) that, for the period of time set forth in the following
paragraph, when properly installed, used and maintained under normal use
and service conditions, and in accordance with Trex’s written instructions,
Trex® product set forth in Table I below (the “Product”) shall be free from
material defects in workmanship and materials, and shall not structurally fail
due to corrosion or rust.
TABLE I
Product
Trex Hideaway® Hidden Fasteners
Term of Limited Warranty: The term of this Limited Warranty for a Product
(the “Warranty Period”) begins on the date of original purchase and shall
be equal to the warranty period of the Trex Decking Product on which it is
installed which can be found in the “Trex Decking, Fascia and Cladding
Limited Warranty” available from Trex at the address listed below and on
Trex’s website at trex.com. If the Product is installed on other brands of wood-
plastic composite, cellular PVC or mineral-based composite decking, the
warranty shall be twenty-five (25) years from the date of original purchase for
a residential application, and ten (10) years from the date of original purchase
for a commercial application.
Residential/Commercial Application: For purposes of this warranty, a
“residential application” shall refer to an installation of the Product on an
individual residence, and a “commercial application” shall refer to any
installation of the Product other than on an individual residence.
Transferability: With respect to a residential application, this warranty may be
transferred one (1) time, within the five- (5) year period beginning from the date
of original purchase by the Purchaser, to a subsequent buyer of the property
upon which the Product was originally installed. With respect to a commercial
application, this warranty is freely transferable to subsequent buyers of the
property upon which the Product was originally installed.
EXCLUSIONS FROM WARRANTY COVERAGE
This warranty shall not apply to any Trex products not listed in Table I, including,
but not limited to, installation tool bit and hand-held installation tool.
The Products must be stored, handled, installed, used and maintained in
accordance with instructions provided by Trex, and this Limited Warranty is
conditioned upon compliance with all such instructions. Copies of Trex’s
Installation Guides and Technical Information are available from Trex at the
address listed below. The materials may also be obtained on Trex’s website
at trex.com.
Any information or suggestion by Trex with respect to the Products concerning
applications, specifications or compliance with codes and standards, including
building or safety codes, is provided solely for Purchaser’s convenient
reference, and is made without any representation as to accuracy or suitability.
Purchaser must verify and test the suitability of any information with respect to
the Products for Purchaser’s specific application.
Trex does not warrant against and is not responsible for any condition
attributable to: (1) improper installation of Product and/or failure to abide by
Trex’s installation guidelines, including but not limited to improper gapping; (2)
use of Product beyond normal use and service conditions, or in an application
not recommended by Trex’s guidelines and local building codes; (3) movement,
distortion, collapse or settling of the ground or the supporting structure on
which Product is installed; (4) any act of God (such as flooding, hurricane,
earthquake, lightning, etc.), environmental condition (such as air pollution,
mold, mildew, etc.); (5) variations or changes in color of Product; (6) improper
handling, storage, abuse or neglect of Product by Purchaser, the transferee or
third parties; or (7) ordinary wear and tear.
PROCEDURE FOR MAKING A CLAIM UNDER THIS LIMITED WARRANTY
To make a claim under this Limited Warranty, Purchaser, or the transferee,
shall send to Trex, within the Warranty Period referred to above, a written
description and photographs of the claimed defect and proof of purchase, to
the following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
Upon confirmation by an authorized Trex representative of a valid claim
hereunder, Trex’s sole responsibility shall be, at its option, to either: (a) replace
the aected Product with new Product in an amount equal to the amount
of defective material; or (b) refund the portion of the purchase price paid
by Purchaser for such aected Product (not including the cost of its initial
installation). Replacement Products will be as close in color, design, and
quality to the original Products as reasonably possible, in Trex’s discretion
and determination, but Trex does not guarantee an exact match as colors
and designs may change and Trex’s obligation as to replacement shall further
be limited to replacement with the styles and colors of the Product that are
available at the time of the replacement. THE REMEDIES STATED IN THIS
PARAGRAPH ARE PURCHASER’S SOLE AND EXCLUSIVE REMEDIES FOR
ANY PRODUCT THAT FAILS TO CONFORM TO THIS LIMITED WARRANTY.
If a valid warranty claim hereunder is made during year eleven (11) or any
year thereafter through the expiration of the applicable Warranty Period after
the original purchase, recovery will be prorated in accordance with Table
II, below. If Trex is providing replacement materials, it may elect to replace
the percentage listed in Table II, below, of Product otherwise meeting the
requirements for a claim, or if it is refunding the purchase price, it may elect to
refund the percentage listed below in Table II of the purchase price of Product
otherwise meeting the requirements for a claim.
TABLE II
Year of Claim
Warranty Period
50 Year 35 Year 25 Year
11 90% 80% 80%
12 90% 80% 80%
13 90% 80% 80%
14 90% 80% 60%
15 90% 60% 60%
16 90% 60% 60%
17 70% 60% 40%
18 70% 60% 40%
19 70% 40% 40%
20 70% 40% 20%
21 70% 40% 20%
22 70% 40% 20%
23 50% 20% 10%
24 50% 20% 10%
25 50% 20% 10%
26 50% 20% –
27 50% 20% –
28 50% 20% –
29 30% 10% –
30 30% 10% –
31 30% 10% –
32 30% 10% –
33 30% 10% –
34 30% 10% –
35 30% 10% –
36 20% – –
37 20% – –