Full Product Manual

TREX TRANSCEND®, TREX ENHANCE®,
TREX SELECT® AND TREX® UNIVERSAL FASCIA
LIMITED FADE & STAIN WARRANTY
For the term set forth below, Trex Company, Inc. (hereinafter
“Trex”) warrants to the original end-user purchaser (the
“Purchaser”) that Trex Transcend
®
decking, porch or fascia,
Trex Enhance
®
decking or fascia, Trex Select
®
decking or fascia
or Trex Universal Fascia, as the case may be (the “Product”)
will perform, under normal use and service conditions, as
follows:
Term of Warranty: The term of this warranty shall begin
on the date of original purchase, and shall end (1) twenty-
five (25) years thereafter for a residential application of the
Product, and (2) ten (10) years thereafter for a commercial
application of the Product. Notwithstanding the foregoing, the
term of this warranty for Transcend Product used as outdoor
cladding shall be twenty-five (25) years for both a residential
application and a commercial application.
Residential/Commercial Application: For purposes of this
warranty, a “residential application” shall refer to an installation
of the Product on an individual residence, and a “commercial
application” shall refer to any installation of the Product other
than on an individual residence.
Fade Resistance: The Product shall not fade in color from
light and weathering exposure as measured by color change
of more than 5 Delta E (CIE) units.
The Product is designed to resist fading. No material is
fade proof when exposed to years of UV exposure and the
elements. The Product is designed to resist fading, and will
not in any event fade by more than 5 Delta E (CIE) units.
Stain Resistance: The Product shall be resistant to permanent
staining resulting from spills of food and beverage items
including ketchup, mustard, salad oils, tea, wine, coee, fruit
punch, barbeque sauce, grease, sodas and other food and
beverage related items that would typically be present on a
residential deck, or mold and mildew naturally occurring in
the environment, provided that such substances are removed
from the Product with soap and water or mild household
cleaners within one (1) week of exposure of the food or
beverage to the surface or first appearance of the mold and
mildew.
Notwithstanding the foregoing, Trex does not warrant that the
Product is stain-proof, and does not warrant stain resistance
resulting from spilled or otherwise applied food and beverage
substances which are not properly cleaned as provided
above within one (1) week of exposure. In addition, materials
not covered in the stain resistant warranty include abrasive
compounds of acidic or basic pH, paints or stains, strong
solvents, metallic rust or other abnormal deck use items, and
non-food and non-beverage substances, including but not
limited to, biocides, fungicides, plant food, or bactericides.
Mold and mildew can settle and grow on any outdoor
surface, including this Product. You should periodically clean
your deck to remove dirt and pollen that can feed mold and
mildew. This warranty does not cover mold and mildew which
is not properly cleaned as provided above within one (1) week
of first appearance.
Standard Trex Company Limited Warranty: This warranty is in
addition to the standard Trex Company Limited Warranty that
applies to all Trex products.
Transferability: With respect to a residential application, this
warranty may be transferred one (1) time, within the five (5)
year period beginning from the date of original purchase
by the Purchaser, to a subsequent buyer of the property
upon which the Trex products were originally installed.
With respect to a commercial application, this warranty is
freely transferable to subsequent buyers of the property
upon which the Trex products were originally installed.
EXCLUSIONS FROM WARRANTY COVERAGE:
Exposure to Heat: Direct or indirect contact with extreme
heat sources (over 275 degrees) may cause fading and may
damage the surface of the Product, and any eects of such
exposure are expressly excluded from coverage under this
warranty.
Surface Damage: Never use metal shovels or sharp-edged
tools to remove snow and ice on the surface of the Product.
If the surface of the Product is damaged or punctured, this
warranty will be voided.
Paint or Other Materials Applied to the Product: If paint
or other coating materials are applied to the Product, this
warranty will be voided.
Railing: This warranty does not cover Trex Transcend
®
,
Trex Enhance
®
or Trex Select
®
railing components.
Other Exclusions: This warranty shall not cover any condition
attributable to: (1) improper installation of the Product and/or
failure to abide by Trex’s installation guidelines, including but
not limited to improper gapping; (2) use of the Product beyond
normal use or service conditions, or in an application not
recommended by Trex’s guidelines and local building codes;
(3) movement, distortion, collapse or settling of the ground
or the supporting structure on which the Product is installed;
(4) any act of God (such as flooding, hurricane, earthquake,
lightning, etc.); (5) improper handling, storage, abuse or
neglect of the Product by Purchaser, the transferee or third
parties; (6) any fading or staining not on the walking surface of
the Product (i.e., the underside or the ends of the Product); or
(7) ordinary wear and tear.
Procedure for Making a Claim under this Warranty
In order to make a claim under this warranty, Purchaser must
do the following:
1. If the Purchaser is making a claim relating to the warranty on
stain resistance, Purchaser must do as follows:
(a) Purchaser must try to clean the aected area of the deck
by using the cleaning procedures described above within one
(1) week of exposure of the food or beverage to the Product or
first appearance of the mold and mildew.
(b) If the aected area remains reasonably unsatisfactory
after Purchaser has tried these cleaning procedures,
then Purchaser must have the aected area of the deck
professionally cleaned at Purchaser’s expense.
(c) If the aected area remains reasonably unsatisfactory after
the professional cleaning, Purchaser may make a claim under
this warranty, provided that such claim is made within thirty
(30) days after the professional cleaning.
2. To make a claim under this limited warranty, Purchaser, or
the transferee, shall send to Trex, within the warranty period
referred to above, a description and photographs of the
aected area of the Product, proof of purchase, and if the
claim relates to the warranty on stain resistance, proof of
compliance with paragraph 1. above, to the following address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
3. Upon confirmation by an authorized Trex representative of
a valid claim hereunder, Trex’s sole responsibility shall be, at
its option, to either replace the aected item or refund the
portion of the purchase price paid by Purchaser for such
aected item (not including the cost of its initial installation).
Replacement material will be provided that is as close as
possible in color, design and quality as the replaced material,
but Trex does not guarantee an exact match as colors and
design may change.
4. If a valid warranty claim hereunder is made during years
eleven (11) through twenty-five (25) after the original purchase
for a residential application, recovery will be prorated. If Trex
is providing replacement materials, it may elect to replace
the percentage listed below of boards otherwise meeting
the requirements for a claim, or if it is refunding the purchase
price, it may elect to refund the percentage listed below of the
purchase price of boards otherwise meeting the requirements
for a claim.
YEAR OF
WARRANTY CLAIM
PERCENTAGE
RECOVERY
11 80%
12 80%
13 80%
14 60%
15 60%
16 60%
17 40%
18 40%
19 40%
20 20%
21 20%
22 20%
23 10%
24 10%
25 10%
5. TO THE FULLEST EXTENT PERMITTED UNDER
THE LAW, THIS WARRANTY SHALL NOT COVER AND
TREX SHALL NOT BE RESPONSIBLE FOR COSTS AND
EXPENSES INCURRED WITH RESPECT TO THE REMOVAL
OF AFFECTED PRODUCT OR THE INSTALLATION OF
REPLACEMENT MATERIALS, INCLUDING BUT NOT LIMITED
TO LABOR AND FREIGHT.
No person or entity is authorized by Trex to make and Trex
shall not be bound by any statement or representation as
to the quality or performance of Trex products other than as
contained in this warranty. This warranty may not be altered
or amended except in a written instrument signed by Trex and
Purchaser.
TO THE FULLEST EXTENT PERMITTED UNDER THE LAW,
UNDER NO CIRCUMSTANCES WILL TREX BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT
INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND
STRICT LIABILITY OR OTHERWISE, AND TREX’S LIABILITY
FOR NONPERSONAL INJURY CLAIMS WITH RESPECT
TO PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE
PURCHASE PRICE, AS DESCRIBED ABOVE.
Some States or Provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also
have other rights that vary from State to State or Province to
Province.
Copyright © 2019 Trex Company, Inc.
53