Warranty Guide

ManualsBrandsTrex ManualsFence GatesBK42SQADJGATE

Trex Company, Inc. (hereinafter “Trex”) warrants to the original purchaser

(“Purchaser”) that, for the period of time set forth in the following sentence,

under normal use and service conditions, Trex products shall be free from

material defects in workmanship and materials, and shall not split, splinter,

rot or suffer structural damage from termites or fungal decay. The term

of such warranty shall be twenty-ﬁve (25) years from the date of original

purchase for a residential application, and ten (10) years from the date of

original purchase for a commercial application. If a defect occurs within

the warranty period, Purchaser shall notify Trex in writing and, upon

conﬁrmation by an authorized Trex representative of the defect, Trex’s sole

responsibility shall be, at its option, to either replace the defective item

or refund the portion of the purchase price paid by Purchaser for such

defective item (not including the cost of its initial installation).

Notwithstanding the foregoing, (a), the term of the warranty for

the LED lights and housing for Trex DeckLighting™ shall be seven

(7) years, the term of the warranty for the LED lights and housing

for Trex LandscapeLighting™ shall be ﬁve (5) years, the term of

the warranty for the dimmer, timer and transformer for both shall

be three (3) years, and the term of the warranty for the motion

controller for both shall be one (1) year, in each case provided that

a Trex transformer is used (with no warranty on any components if

a Trex transformer is not used), and any other parts or accessories

shall not be warranted; (b) with respect to hardware for the Trex

Surroundings gate (gate frame, hinges and screws), the term of the

warranty shall be ﬁve (5) years, (c) with respect to Trex Decorative

Balusters, the term of the warranty covering the paint coating

shall be ten (10) years, and shall be prorated in the following

manner: 100% replacement for the ﬁrst ﬁve (5) years; and 50%

replacement for the next ﬁve (5) years, and (d) this warranty shall

not apply to Trex Elevations

steel deck framing, Trex

Signature™/

Reveal

aluminum railing and TrexTrim™ (which each have separate

warranties).

For purposes of this warranty, a “residential application” shall refer to an

installation of the Product on an individual residence, and a “commercial

application” shall refer to any installation of the Product other than on an

individual residence.

TO THE FULLEST EXTENT PERMITTED UNDER THE LAW, THIS

WARRANTY SHALL NOT COVER AND TREX SHALL NOT BE

RESPONSIBLE FOR COSTS AND EXPENSES INCURRED WITH

RESPECT TO THE REMOVAL OF DEFECTIVE TREX PRODUCTS OR

THE INSTALLATION OF REPLACEMENT MATERIALS, INCLUDING

BUT NOT LIMITED TO LABOR AND FREIGHT.

With respect to a residential application, this warranty may be transferred

one (1) time, within the ﬁve (5) year period beginning from the date of

original purchase by the Purchaser, to a subsequent buyer of the property

upon which the Trex products were originally installed. With respect to a

commercial application, this warranty is freely transferable to subsequent

buyers of the property upon which the Trex products were originally

installed.

To make a claim under this limited warranty, Purchaser, or the transferee,

shall send to Trex, within the warranty period referred to above, a description

of the claimed defect and proof of purchase, to the following address:

Trex Company, Inc.

Customer Relations

160 Exeter Drive

Winchester, VA 22603-8605

Trex does not warrant against and is not responsible for any condition

attributable to: (1) improper installation of Trex products and/or failure

to abide by Trex’s installation guidelines, including but not limited to

improper gapping; (2) use of Trex products beyond normal use and service

conditions, or in an application not recommended by Trex’s guidelines

and local building codes; (3) movement, distortion, collapse or settling

of the ground or the supporting structure on which Trex products are

installed; (4) any act of God (such as ﬂooding, hurricane, earthquake,

lightning, etc.), environmental condition (such as air pollution, mold,

mildew, etc.), staining from foreign substances (such as dirt, grease, oil,

etc.), or normal weathering (deﬁned as exposure to sunlight, weather

and atmosphere which will cause any colored surface to gradually fade,

chalk, or accumulate dirt or stains); (5) variations or changes in color of

Trex products; (6) improper handling, storage, abuse or neglect of Trex

products by Purchaser, the transferee or third parties; or (7) ordinary wear

and tear.

No person or entity is authorized by Trex to make and Trex shall not be

bound by any statement or representation as to the quality or performance

of Trex products other than as contained in this warranty. This warranty

may not be altered or amended except in a written instrument signed by

Trex and Purchaser.

TO THE FULLEST EXTENT PERMITTED UNDER THE LAW, UNDER

NO CIRCUMSTANCES WILL TREX BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE

SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED

TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND

TREX’S LIABILITY FOR NON-PERSONAL INJURY CLAIMS WITH

RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED

THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE

PURCHASE PRICE, AS DESCRIBED ABOVE.

Some States or Provinces do not allow the exclusion or limitation of

incidental or consequential damages, so the above limitation or exclusion

may not apply to you. This warranty gives you speciﬁc legal rights, and

you may also have other rights that vary from State to State or Province

to Province.

TREX

LIMITED WARRANTY

Summary of content (6 pages)

PAGE 1
TREX® LIMITED WARRANTY Trex Company, Inc. (hereinafter “Trex”) warrants to the original purchaser commercial application, this warranty is freely transferable to subsequent (“Purchaser”) that, for the period of time set forth in the following sentence, buyers of the property upon which the Trex products were originally under normal use and service conditions, Trex products shall be free from installed.
PAGE 2
TREX TRANSCEND®, TREX ENHANCE®, TREX SELECT® AND TREX® UNIVERSAL FASCIA LIMITED FADE & STAIN WARRANTY For the term set forth below, Trex Company, Inc.
PAGE 3
TREX SIGNATURE / REVEAL RAILING LIMITED WARRANTY ® ® Trex Company, Inc.
PAGE 4
TREX TRANSCEND®, TREX ENHANCE® AND TREX SELECT® DECKING CARE AND CLEANING GUIDE All exterior building materials require cleaning. Generally, soap and water is all that is required to clean Trex Transcend, Enhance and Select decking products. For additional information, see below. PROBLEM SOLUTION Dirt and Debris Using a Pressure Washer (General Cleaning Issues) The affected area should be sprayed off with a hose to remove surface debris.
PAGE 5
TREX TRANSCEND®, TREX ENHANCE® AND TREX SELECT® DECKING CARE AND CLEANING GUIDE PROBLEM SOLUTION While this is not common, static electricity can occur on walking surfaces in dry climates or in areas where dry winds and dust-borne particles lay on the decking surfaces. Static electricity can build up on occupants walking across any composite decking surface, including Trex, then produce a small static shock if they touch a grounded metal surface such as railing, door, etc.
PAGE 6
TREX® RAILING CARE AND CLEANING GUIDE Maintaining the appearance of your Trex® railing is important. The occasional wash is recommended as over time your railing may show signs of weathering as a result of exposure to the elements. The frequency of cleaning will depend on the environment and exposure to various types of elements.