Troubleshooting 1. My computer does not recognize the TU3-S35. What should I do? 1. Verify that the computer meets the minimum requirements as listed in section 1. 2. Make sure the power adapter is properly connected. 3. Try plugging the device into a different USB port on your computer. 2. How do I format my brand new hard drive with the TU3-S35? 1. For Windows 7/Vista, right click on Computer and select Manage. When the Computer Management screen appears, click on Disk Management.