User Guide

9
Q1.
A1.
Q2.
A2.
Q3.
A3.
Q4.
A4.
What do I do if the LEDs on my camera remain off?
Make sure that the power adapter is connected to a power outlet and that your power
outlet is receiving power.
My power outlet is receiving power, but my camera will not turn on. What do I do next?
Unplug the power cord from your power outlet, and open the camera enclosure. Double
check your power supply's connections. Make sure that the yellow connectors are twisted in
a clockwise direction to tighten the contacts between your power cord terminals and power
supply. It's possible that these wires are not getting any contact, so be sure that the yellow
wire connectors are turned in a clockwise direction.
The terminals between my power supply and power cord are making contact, but I still
cannot turn on my camera. What else can I do?
Double-check the connection between the DC plug and DC box. Make sure that the DC
plug's terminals are properly inserted into the DC box, and that the contact is securely
connected to the DC box. Tighten the screws on the DC box by turning the screw clockwise.
Tug the wire to make sure that the DC plug terminals are tightly connected to the DC box.
My camera is receiving power, but I cannot access my camera's web configuration
utility. What should I do?
If you are using a wired IP camera, double check your hardware settings. Make sure
that your network patch cable is connected to your camera and switch. Make sure that the
network patch cable is not faulty, and that your switch is operating properly. If you are using
a wireless camera, make sure that your antenna connection is properly connected to your
camera's antenna connector. Double-check your antenna's position, and make sure that
your antenna is getting direct line of site with your wireless access point.
If you have any questions regarding the 15AH28B, please contact Trendware Technical Support
Department.
Troubleshooting
Certifications
This equipment has been tested and found to comply with FCC and CE Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received.
Including interference that may cause undesired operation.
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV
INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.