Operation Manual

Trend Micro™ ServerProtect™ Getting Started Guide
6-4
3. Type your name, company, phone and email address in the appropriate text
boxes.
4. Type a brief description of the nature of the problem.
5. Type the name of the SMTP server that you want to use.
6. Click Browse to select the file you want to attach. The Select File window
appears.
7. Select the file you want to submit, and then click OK.
8. Click Submit to send the message.
Our team of engineers will "dissect" the file to identify and characterize any virus(es)
it may contain and return the cleaned file to you usually within 48 hours.
TrendLabs™
TrendLabs 24x7 global antivirus research and support centers form the backbone of
Trend Micro service infrastructure. A team of more than 250 engineers operates
around the clock at sites spanning the globe to keep customers informed and
protected against the latest security threats. TrendLabs includes service centers in
Tokyo, Paris, California, Taipei, Munich and its ISO 9002-certified headquarters in
Metro Manila.