Home Security System User Manual

6-1
Chapter 6
Getting Support
This chapter has the following sections:
• Help with Home Network Security Services on page 6-1
• Help with Trend Micro Internet Security starting on page 6-2
Help with Home Network Security Services
Trend Micro provides the following free support resources for Home Network Security
Services users:
• Online help. To access online help from any dashboard screen, click the icon.
• User's Guide. To download the latest version of this User’s Guide, click the link on the
dashboard's Service Summary screen.
• Knowledge Base. On the dashboard's Service Summary screen, click Search our
Knowledge Base. On the Knowledge Base page, select "Search by Product". In the
product list, click Home Network Security.
• Frequently Asked Questions (FAQs). On the Service Summary screen, click FAQ. On the
FAQ page, click Home Network Security.
• Home Network Security support portal. This site contains links to all available Home
Network Security Services support information. To access the support portal, visit
http://www.trendmicro.com/en/support/tmss/overview.htm
• Home Network Security technical support hotline. Send technical support questions to
[e-mail]. In the United States, call the support team toll-free at
1-866-787-TMSS (1-866-787-8677).
Note: For information on configuring your router, consult the documentation that came with your
router or visit the manufacturer’s Web site.