Operation Manual

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Information to Have Available
To expedite your service request, have the following information available when you call or write
to TAC for technical assistance:
● Your company name and address
● Your name, telephone number, cell phone or pager number, and email address
● Name, model, and serial number of the product(s) requiring service
● Software version and release number
● Output of the show tech-support command
● Wireless client information
● License levels for RingMaster™ and Mobility Exchange™ (MX™) products
● Description of the problem and status of the troubleshooting effort
TRAPEZE NETWORKS, INC.
TERMS AND CONDITIONS OF SALE
LIMITED WARRANTY - HARDWARE AND SOFTWARE
1. Software.
Any software provided is licensed pursuant to the terms of Trapeze Networks' Software License
Agreement, an electronic copy of which is provided with the Software and a printed copy of which
is available upon request. The terms and conditions of the Software License Agreement are
incorporated herein in its entirety in this Terms and Conditions of Sale ("Terms and Conditions of
Sale") by this reference. The terms of the Software License Agreement control, except for the
limited warranty set forth below ("Limited Warranty").
2. Limited Hardware Warranty.
Trapeze Networks, Inc. ("Trapeze Networks" or "Trapeze") warrants to Customer, subject to the
limitation and disclaimer below, that all Trapeze hardware will be free from defects in material
and workmanship under normal use as follows: (a) if the hardware was purchased directly from
Trapeze Networks, for a period of one (1) year after original shipment by Trapeze Networks to
Customer or (b) if the hardware was purchased from a Trapeze Networks Authorized Reseller, for
a period of one (1) year from the date of delivery to Customer, but in no event more than fifteen
(15) months after the original shipment date by Trapeze ("Limited Hardware Warranty"). The
date of original shipment from Trapeze Networks will be determined by shipping evidence on file
at Trapeze Networks. This Limited Hardware Warranty extends only to the Customer who was
the original purchaser of the hardware and may not be transferred to any subsequent
repurchasing entity. During the Limited Hardware Warranty period upon proper notice to
Trapeze Networks by Customer, Trapeze Networks will, at its sole option, either:
a. Repair and return of the defective hardware;
b. Replace the defective hardware with a new or refurbished component;
c. Replace the defective hardware with a different but similar component that contains
compatible features and functions; or
d. Refund the original purchase price upon presentation of proof of purchase to Trapeze
Networks.
3. Restrictions on the Limited Hardware Warranty.