Operation Manual

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Customer Service
For general information about Trapeze Networks Mobility System™ products and services, visit
www.trapezenetworks.com. For warranty, license, and support information, visit the following
sites:
● Warranty and software licenses. Current Trapeze Networks warranty and software
licenses are available at www.trapezenetworks.com/support/warranty/.
● Support services. For information about Trapeze support services, visit
www.trapezenetworks.com/support/. Or call 1-866-877-9822 (in the US or Canada) or +1
925-474-2400 and select option 5.
Contacting the Technical Assistance Center
Contact the Trapeze Networks Technical Assistance Center (TAC) by telephone, e-mail, or fax. If
you have a service contract or are a Trapeze Authorized Partner, log in to
www.trapezenetworks.com/support/ for more help.
● Within the US and Canada, call 1-866-TRPZTAC (1-866-877-9822).
● Within Europe, call [phone].
● From locations outside the US and Canada, call [phone].
● In non-emergencies, send email to [e-mail].
● When your case is active, you can fax more information to [phone].
TAC Response Time
TAC responds to service requests as follows:
Note:
TRAPEZE NETWORKS SELLS AND SERVICES ITS PRODUCTS PRIMARILY
THROUGH ITS AUTHORIZED RESELLERS AND DISTRIBUTORS. If you
purchased your product from an authorized Trapeze reseller or distributor and do not
have a service contract with Trapeze Networks, you must contact your local reseller
or distributor for technical assistance.
Contact
method Priority Response time
Telephone Emergency One hour
Non-emergency Next business day
Email Non-emergency Next business day