User's Manual

Unit 13 – 11720 Stewart Crescent,
Maple Ridge, B.C. Canada V2X 9E7
Phone [phone] Fax [phone]
www.tranzeo.com
Revision 5/1/2003 Page 20 of 20
Tranzeo TR-CPE
Quick Start Guide
(k) Be sure to package the items well. Original packaging should be used for shipping. Tranzeo is not responsible for
further damage caused to the unit due to inadequate packaging.
(l) We require that you use UPS Air to ship your RMA. UPS Air includes all brokerage charges, making it the most cost
effective method of shipping to Canada. Tranzeo will not accept any packages that arrive with charges owing.
(m) Be sure to include the password for each device. Any device that arrives without a password may be subject to a $25
rebuilding charge per unit.
What do I include in the box?
Returned product must be complete, in original package and include all components. All returned product must reference the
RMA # on the outside of the box. A returned product without clearly marked RMA# will be refused and returned to sender.
How should I ship it?
(a) We required that you use UPS Air to ship your RMA.
(b) Products returned for warranty repair or out -of-warranty replacement, must be marked with a valid RMA number and
shipped FOB Destination, Prepaid.
(c) Approximate turnaround time is 7 business days for warranty repairs and replacements.
(d) Shipping Time is generally 7 business days to any location in the United States.
(e) Tranzeo Wireless will refuse any item that does not have an RMA# clearly marked on the outside of the box.
(f) All RMA items shipped to Tranzeo Wireless must be freight prepaid. Tranzeo Wireless will pay the return freight via
similar service. Custom er is responsible for payment of any shipping upgrades.
(g) Tranzeo Wireless is NOT responsible for any damage to the products during transit by the shipping company.
All claims for shipment errors must be made within 3 days after receipt of shipment