User's Manual

Unit 13 – 11720 Stewart Crescent,
Maple Ridge, B.C. Canada V2X 9E7
Phone [phone] Fax [phone]
www.tranzeo.com
Revision 5/1/2003 Page 19 of 20
Tranzeo TR-CPE
Quick Start Guide
Who do I contact for an RMA?
To discuss your technical difficulties and request an RMA # please call the Technical Support Center at 604-460-6002 or email
[e-mail].
Warranty Repair
(a) Your RMA number is valid for 15 days only.
(b) If the product is not received within 15 days, the RMA will be cancelled.
(c) Tranzeo Wireless will carefully test and evaluate all returned products and will repair or replace defective products that
are under warranty at no charge.
(d) If the malfunction is due to a manufacturing defect, it will be repaired, tested, aligned and calibrated as necessary, with
strict adherence to factory specified procedures and parts, to working order.
(e) If the malfunction is due to an issue not covered by warranty, a $35.00 evaluation fee will be charged, plus the actual
costs of the repair. Tranzeo’s current shop rate is 70.00 per hour, plus parts.
(f) When your unit is returned to you, you must restore configuration and or applications before full use can resume.
(g) If the product cannot be repaired, a refurbished replacement product will be provided.
(h) However, if Tranzeo Wireless cannot duplicate the problem or condition causing the return, the unit will be returned to
the customer at the customers cost as: "No Problem Found" and a $35.00 evaluation fee will be charged.
(i) Repaired or replaced product will be subject to the original warranty period but not less than 30 days.
(j) All items must be shipped pre-paid. Tranzeo Wireless will not accept any collect packages. Tranzeo will pay the
shipping to return your products. We recommend insuring the package using the values from our commercial invoice.