User's Manual

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C Technical Support
Technical support is available through the Internet and by phone, live chat, email, and
fax.
C.1 Web Portal
The Tranzeo Support Web site http://support.tranzeo.com is the main portal to help you
maximize your experience with your Tranzeo product. The site provides valuable
support contact information, including support files and guides and the latest support
news. We encourage you to check this site frequently, even if you do not have support
issues.
C.2 Telephone Support
In-house telephone support is available during the hours and at the telephone numbers
shown in Table C-1. Voice mail is available during non-telephone hours.
Table C-1. Telephone Support Hours and Numbers
Location Telephone Hours Telephone Number
Americas 1:00 AM to 5:00 PM PST [phone]
(Toll free USA and Canada)
Europe, Africa, Middle East 9:00 AM to 1:00 AM GMT [phone]
Americas outside the USA and Canada [phone]
Australia, Asia [phone]
C.3 Live Chat
Live chat offers one-to-one chat support with a Tranzeo support representative
allows you to receive real-time answers to your questions. Live chat is available
during the hours and numbers shown in Table C-2.
Table C-2. Live Chat Support Hours
Location Live Chat Hours
Americas 1:00 AM to 5:00 PM PST
Europe, Africa, Middle East 9:00 AM to 1:00 AM GMT
C