User's Manual

61
C Technical Support
Technical support is available by phone, live chat, email, and fax.
C.1 Telephone Support
In-house telephone support is available during the hours and at the telephone numbers
shown in Table C-1. Voice mail is available during non-telephone hours.
Table C-1. Telephone Support Hours and Numbers
Location
Telephone Hours
Telephone Number
Americas
1:00 AM to 5:00 PM PST
[phone]
(Toll free USA and Canada)
Europe, Africa, Middle East
9:00 AM to 1:00 AM GMT
[phone]
Americas outside the USA and Canada
[phone]
Australia, Asia
[phone]
C.2 Live Chat
Live chat offers one-to-one chat support with a Tranzeo support representative
allows you to receive real-time answers to your questions. Live chat is available
during the hours and numbers shown in Table C-2.
Table C-2. Live Chat Support Hours
Location
Live Chat Hours
Americas
1:00 AM to 5:00 PM PST
Europe, Africa, Middle East
9:00 AM to 1:00 AM GMT
C.3 Email
Technical support can be reached by email at [e-mail]. RMA requests
should be addressed to [e-mail].
C