User's Manual

333
This document is intended for Public Distribution
19473 Fraser Way,
Pitt Meadows, B.C. Canada V3Y 2V4
Appendix K
K-3
TR-6000 Series
Tranzeo Wireless Technologies
Who to Contact for an RMA?
There are 3 ways to discuss any technical difficulties and request an RMA #:
1. Fill out our online
RMA Request Form at [e-mail]
2. Call our Technical Support Center at 604-460-6002
3. Or email our RMA Department at [e-mail]
What information will be required?
Dealer Username and Password
Customer name/ID # and contact information
Warranty Status (Data of purchase)
Problem Description
Part Number or Serial Number
Troubleshooting actions taken so far
Warranty Repair
a) RMA number is valid for 90 days only.
b) If the product is not received within 90 days, the RMA will be cancelled.
c) Tranzeo Wireless will carefully test and evaluate all returned products and will repair or
replace defective products that are under warranty at no charge.
d) If the malfunction is due to a manufacturing defect, it will be repaired, tested, aligned and
calibrated as necessary, with strict adherence to factory specified procedures and parts, to
working order.
e) If the malfunction is due to an issue not covered by warranty, a $35.00 evaluation fee will be
charged, plus the actual costs of the repair. Tranzeo's current shop rate is $70.00 per hour,
plus parts.
f) When your unit is returned to you, you must restore configuration and or applications before
full use can resume.
g) If the product cannot be repaired, a refurbished replacement product will be provided.
h) However, if Tranzeo Wireless cannot duplicate the problem or condition causing the return,
the unit will be returned to the customer at the customers cost as: "No Problem Found" and a
$35.00 evaluation fee may be charged.
i) Repaired or replaced product will be subject to the original warranty period but not less than
30 days.
j) All items must be shipped pre-paid. Tranzeo Wireless will not accept any collect packages.
Tranzeo will pay the shipping to return your products. We recommend insuring the package
using the values from our commercial invoice.
k) Be sure to package the items well. Original packaging should be used for shipping. Tranzeo is
not responsible for further damage caused to the unit due to inadequate packaging.
l) We recommend that you use a shipping service with tracking (i.e. UPS/FedEx ground) to ship
your RMA. Tranzeo will not accept any packages that arrive with charges owing.
m) Be sure to include the password for each device. Any device that arrives without a password
may be subject to a $60 rebuilding charge per unit.