Network Hardware User Manual

CPSMM-120
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24-hour Technical Support: 1-800-260-1312 - International: 00-1-952-941-7600
Troubleshooting
If the management module fails, isolate and correct the failure by determining
the answers to the following questions and then taking the indicated action:
1. Press the Reset button on the management module. Does the
fault resolve itself?
NO
• Proceed to step 2.
2. Is the PWR (power) LED on the management module
illuminated?
NO
• Is the management module inserted properly into the chassis?
• Is the chassis properly connected to the external power source.
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
• Proceed to step 3.
3. Is the LNK (copper link) LED on the management module
illuminated?
NO
• If the DB-9 serial port is being used for data transmission, check it for
proper connection.
• If the RJ-45 Ethernet port is being used for data transmission, check it
for proper connection.
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
• Proceed to step 4.
NOTE: To Isolate faults involving data transmission, Please see the
“Troubleshooting” section of the FocalPoint™ 2.0 Management
Application and CPSMM100 Firmware User’s Guide on the enclosed
application CD. It can also be viewed on the Transition Networks
website at: www.transition.com.
[e-mail] -- Click the “Transition Now” link for a live Web chat.
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Contact Us
Technical Support
Technical support is available 24 hours a day.
US and Canada: 1-800-260-1312
International: 00-1-952-941-7600
Transition Now
Chat live via the Web with Transition Networks Technical Support.
Log onto www.transition.com and click the Transition Now link.
Web-Based Seminars
Transition Networks provides seminars via live web-based training.
Log onto www.transition.com and click the Learning Center link.
E-Mail
Ask a question anytime by sending an e-mail to our technical support staff.
[e-mail]
Address
Transition Networks
6475 City West Parkway
Minneapolis, MN 55344, U.S.A.
telephone: [phone]
toll free: 800-526-9267
fax: [phone]
Declaration of Conformity
Name of Mfg: Transition Networks
6475 City West Parkway, Minneapolis MN 55344 U.S.A.
Model: CPSMM-120 Single-Slot Master Management Module
Part Number: CPSMM-120
Regulation: EMC Directive 89/336/EEC
Purpose: To declare that the CPSMM-120 to which this declaration refers are in
conformity with the following standards.
CISPR 22:1993; EN 55022:1998; Class A; EN 55024:1998; FCC Part 15 Subpart B;
I, the undersigned, hereby declare that the equipment specified above conforms to the above
Directive(s) and Standard(s).
May, 2007
Stephen Anderson, Vice-President of Engineering Date