User Manual

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12. Troubleshooting
Q: SSD Scope cannot detect my storage device.
A: Your device might not be properly connected to your computer. Please reconnect the device to make sure it is
securely connected to the appropriate port.
Q: SSD Scope has no response when I double click its icon.
A: You might not have Administrator privileges on the computer you are using. To run SSD Scope on Windows 7,
please click “Allow” when prompted for Administrator privileges.
Q: I can’t update the firmware. I get the message “The server name or address could not be resolved.”
A: Your computer might not be connected to the Internet. Please check the Internet connection in order to
successfully update the firmware.
Q: What is the difference between “Quick Erase” and “Full Erase”?
A: Both functions will securely erase the data on the SSD and guarantee permanent removal of all data which is
unrecoverable by standard recovery techniques. “Full Erase” executes stricter algorithms so that even using
special recovery methods may not be able to bring back the data.
Q: Can I clone two Windows OS from my original drive to the new SSD?
A: Transcend System Clone only supports single OS drive clone. Multi-OS drives and non-Windows file system
partitions are not supported.
Q: Why did it not clone the OS partition installed in the logical drive from my original HDD?
A: If the OS partition of the original drive is installed in the logical drive, Transcend System Clone cannot merely
clone the OS partition. Please make sure the “Only Clone OS” option is un-clicked so the entire original drive is
sure to to cloned.
13. More Help
If you cannot find the answer to your problem in this manual and are having difficulty with the SSD Scope
software or your Transcend solid state drive, Please visit our Tech Support website at http://transcend-
info.com/Support/contact_form