Warranty

Steps to a Smooth Product Return
Transcend provides the following RMA applications, please follow instructions below
accordingly and begin your RMA process.
For end users to replace the product
Please go to our End-user online RMA application at http://rma.transcend-info.com/us/repair/ If
you purchased from our retailer or other store, please register as new member. The instruction on
the website will take you step by step to complete the RMA request once logged in.
For distributor or reseller to refund the product
 You will obtain the credit. Please contact your sales representative through e-mail, and
provide the Part number, quantity, and the reason in the e-mail. An RMA number will be
issued once the request is confirmed.
 RMA numbers are important! When you return the product to us, you must write the
RMA number clearly on the outside of the box for all RMA applications. Products should
arrive at our facility within 14 days of the date we issued the RMA number. Please be
aware that Transcend is not responsible for items that were lost or damaged during the
shipping process. We strongly suggest you send the item by using boxes or bubble
wrapped envelope.
 Transcend will go through the standard protocol of inspection before the replacement is
confirmed for all RMA applications.
Warranty Claim Requirements
When sending a defective product to Transcend, it is required that customers provide prepaid
freight and insurance. Shipped products must be properly packaged to prevent damage during
transit. You must also include proof of the date of original purchase as evidence that the returned
product is within the applicable warranty period.
Replacement, Repair and Refund Guidelines
Transcend will not provide credit to customers for JetRam, motherboards, or graphics cards, but
will provide replacement or repair. For products purchased from an authorized Transcend
distributor or reseller, customers must contact the seller for replacement, repair, or credit return.
For products purchased directly from Transcend (Transcend's Online Store): *0-30 days after
purchase (based on the invoice date) Transcend will provide you with a replacement or full credit
of the purchase price (less shipping fee) within 30 days of receipt of the returned product. We
will provide you with a replacement or credit for DOA (Defective on Arrival) parts if the request