User's Manual

Troubleshooting︱

If a problem occurs with your MP870, please first check the information listed below before taking your

MP870 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer,

service center, or local Transcend branch office. We also have FAQ and Support services on our websites.

Operating system cannot detect the MP870

Check the following:

 Is your MP870 properly connected to the USB port? If not, unplug it and plug it in again.

 Is your MP870 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port

on your Mac Desktop.

 Is the USB port enabled? If not, refer to your computer (or motherboard) user‟s manual to enable it.

The MP870 will not Power ON

Check the following:

 Is the

MP870 connected to your computer? If so, unplug it.

 Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

 Is the battery out of power? If yes, please recharge the battery.

Cannot transfer files to the MP870

Unplug the MP870 from your computer, wait a moment, and plug it back in. If this does not work, try pressing

the “Reset” button for 3 to 5 seconds.

Buttons aren’t working

Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

Cannot hear audio playback

 Have you downloaded any music files onto the MP870? If no, then you must first do so from your

computer or the Internet.

 Are the earphones properly connected to the earphone jack? If not, reconnect them.

 Is the volume loud enough? If not, increase the volume level until the music can be heard.

Song/album/artist name is not displayed correctly on the screen

 The default language of the MP870 is English. Please set the player to the appropriate language first.

 The MP870 music playback screen displays song details based on each file‟s ID3 tag information.

You can modify the ID3 tags of your music files by using Windows Media Player or Winamp.

 If no ID3 tag data is available, only the file name will be displayed on the music playback screen.

Cannot RECORD voice, music, or the FM radio

To make sure recorded files do not get lost, two safety mechanisms are built into the MP870:

1. If remaining battery capacity is less than 10%, the player will not enter the record mode.