Computer Hardware User's Manual

16
Troubleshooting
IfaproblemoccurswithyourMulti-CardReader,pleasefirstchecktheinformationlistedbelowbefore
takingyourMulti-CardReaderforrepair.Ifyouareunabletoremedyaproblemfromthefollowinghints,
please consult your dealer, service center, or local Transcend branch office. We also have FAQ and
Supportservicesonourwebsites.
DriverCDcannotauto-runinWindows
®

GototheDeviceManagerintheControlPanelandenabletheAuto-InsertfunctionfortheCD-ROM
drive.
OperatingsystemcannotdetecttheMulti-CardReader
Checkthefollowing:
1. IsyourMulti-CardReaderproperlyconnectedtotheUSBport?Ifnot,unplugitandplugitinagain.
2. Is your Multi-Card Reader connected to the Mac keyboard? If yes, unplug it and plug it into an
availableUSBportonyourMacDesktop.
3. IstheUSBportenabled?Ifnot,refertotheuser’smanualofyourcomputer(ormotherboard)toenable
it.
4. Isthenecessarydriverinstalled?IfyourcomputerisusingWindows

98SE,2000(SP1/SP2),orMac
™

OS 9.x you must insert the Driver CD into the CD-ROM and refer to the “
Driver Installation for
Windows
®
98SE,2000(SP1andSP2)”,or“DriverInstallationforMac
™
OS9.x”sectiontocomplete
the driverinstallation before usingyour Multi-Card Reader.Adriveris not requiredforWindows


ME/2000(SP3,orlater)/XP/Vista
™
,Mac
™
OS10.1.2,orlaterandLinux
™
Kernel2.4,orlater.
Whywon’ttheMulti-CardReaderrecognizemyMemoryCard?
FirstcheckthattheMemoryCardiscompatiblewiththeCardReader,thencheckthatyouinsertedthe
MemoryCardcorrectlywiththeappropriatesidefacingup/down.
WhenIplugmyMulti-CardReaderintoaMac
™
theReaderdoesNOTappear?
Checkthefollowing:
1. IfyourMac
™
OSispre-Mac
™
OS10.1.2youmustinstallthedriverfromtheCD.
2. AcompatibleMemoryCardmustbeinsertedintotheMulti-CardReaderbeforetheReaderwillappear
ontheMac’sscreen.
CannotfindthefilethatwasjustcopiedusingtheMulti-CardReader
Youshouldalwaysopenatransferredfileinitsnewlocationtoensureittransferredsuccessfully.Re-copy
thefileandrefertothe“
DisconnectingfromaComputer”sectiontoremovetheReaderafterthecopying
processiscompleted.
AFilethatwasjustdeletedstillappears
Re-deletethefileandrefertothe“DisconnectingfromaComputer”sectiontoremovetheReaderafter
thedeleteprocessiscompleted.

Troubleshooting

