User manual

Troubleshooting
If an error occurs with your JetFlash
™
, please first check the information listed below before
taking your JetFlash
™
for repair. If you are unable to remedy a problem from the following hints,
please consult your dealer, service center, or local Transcend branch office. Transcend also
provides an FAQ and Support service on our websites.
Software CD cannot auto-run in Windows
Enter Device Manager in the Control Panel and enable the Auto-Insert function of the
CD-ROM drive.
Operating system cannot detect the JetFlash
™
Check the following:
1. Is your JetFlash
™
properly connected to the USB port? If not, unplug it and plug it in again.
2. Is your JetFlash
™
connected to the Mac
™
keyboard? If yes, unplug it and plug it into an
available USB port on your Mac
™
Desktop instead.
3. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard)
to enable it.
4. Have the necessary drivers been installed? If your computer is using Windows
®
98SE, you
must use the Software CD to download the driver, please refer to the “Driver Installation
for Windows
®
98SE” section to complete the driver installation before using your JetFlash
™
.
A driver is not required for Windows
®
ME/2000/XP, Mac
™
OS 9.0 or later, or Linux
™
Kernel
2.4.2 or later.
Cannot execute the mFormat Utility
You must be logged in to the computer you are using with Administrator rights in order to use
the mFormat Utility. If you want to access the security functions of your JetFlash
™
, you must
execute the mFormat utility at least once.
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