User's Manual

Troubleshooting
100-TBD - Rev A Page 43
This section lists a few common questions that are received by Printrex
support staff and the answers most likely to fix the problem. For further
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he printer seems to be working, but nothing is printed.
The thermal paper has one side that has a thermal sensitive coating while the
other side is not coated. Be sure the thermally coated side is facing upward
(as the paper is exiting the printer).
,¶PXVLQJIDQIROGSDSHUZLWKIRUPPDUNHUs, but the printer stops in the
wrong place. What driver settings should I use?
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and enable End-of-Job Form Feed.
Also, see that the Form Marker setting (in the Windows XP/Vista driver)
matches the actual printed location of the marker.
Check that the paper is loaded correctly: looking at the front of the printer, the
marker should be on the right side, on the bottom of the paper.
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I print the whole log?
Commonly, users view TIFF logs in Windows Imaging, the free viewer
provided in the Accessories folder. Unfortunately, this is a single-page
application. It is designed for simple photograph-size viewing and printing.
In addition, the Windows printing subsystem formerly limited printer pages to
32,766 raster lines (approximately 163 inches long for 200 dpi Printrex
printers, or 109 inches for 300 dpi Printrex printers), so the longest log that
could be printed from Windows Imaging was just 13 feet long.
In Windows XP, the Imaging applet was replaced by a new Paint applet that
uses multiple printer pages. In this case, set the printer page size to the
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many printer pages as needed to print the log.
In most of the larger geotechnical organizations, proprietary viewers have
been written for internal use by staff and customers. There are very few
options for users of TIFF log files who are not using Windows XP, or who find
the XP Paint application too primitive.
Printrex welcomes comments regarding requirements and features for log
viewing tools, to help us evaluate customer viewer application needs.
E
very time I start my program, I have to change printer settings. How do I
change the default driver settings?
Changes to the printer settings done from within an application are generally
not saved unless some unusual program coding is done.
Self test prints out OK but when I print from the computer I get garbage.
The most common culprits for this symptom are the printer cable or printer
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