User's Manual

About Your Printrex
®
920 Printer
100-TBD - Rev A Page 5
Technical and Sales Support
Your printer is backed by the resources of Printrex, a division of TransAct
Technologies, a global technology firm with dedicated technical support and
sales assistance. Here is how we can help you:
On-line Technical Support
Our web site at www.printrex.com is your on-line portal to obtaining technical
assistance with your Printrex
®
printer. Click on the Support link to find support
information for your Printrex
®
920 printer, including online access to drivers
and documentation, or contact us via e-mail at [e-mail].
Telephone Technical Support
Live telephone support is available by contacting Printrex or one of its regional
affiliates via the contact information listed in this section. To help us serve you
faster, please have the following information ready when you call:
x The Model Number and Serial Number of the printer.
x A list of any other peripheral devices attached to the same port as the
printer.
x What application software, operating system, and network (if any) you are
using.
x What happened and what you were doing when the problem occurred.
x How you tried to solve the problem.
W
arranty Information
Printrex
®
920 Printers come with a standard warranty that commences upon
shipment from factory, and covers parts and labor. An optional warranty,
covering both parts and labor, may be purchased separately.