Operators Guide PN 100-11681 Rev A, October 2012
This page intentionally left blank
Change History Rev A Initial version October 2012 100-TBD - Rev A Page i
This page intentionally left blank Page ii 100-TBD - Rev A
Radio Frequency Interference Statement This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s) . Operation of the device is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) The devices must accept any interference that may cause undesired operation. This unit has been tested and complies with limits for a Class A digital device under Part 15 of the FCC Rules and Industry of Canada ICES-003.
Disclaimer NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT: The information in this document is subject to change without notice. No part of this document may be reproduced, stored or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains information that is both confidential and proprietary to TransAct.
Table of Contents Change History ................................................................................................ i Federal Communications Commission Radio Frequency Interference Statement ...................................................................................................... iii Canadian Department of Communications Radio Interference Statement ...... iii Disclaimer ......................................................................................................
Cleaning the Thermal Head .......................................................................... 37 Cleaning the Form......................................................................................... 38 Clearing Paper Jams ..................................................................................... 39 Troubleshooting ........................................41 Appendix A: Ordering Supplies ...................45 Drivers Available ...........................................................
Chapter 1 Introducing your Printrex® 920 Printer 100-TBD - Rev A Page 1
This page intentionally left blank Page 2 100-TBD - Rev A
® About Your Printrex 920 Printer About your Printrex® 920 Printer The Printrex® 920 printer by TransAct® represents the very latest technology for rack-mountable continuous form plotting, specifically designed to perform in adverse environments such as logging trucks or offshore platforms.
® About Your Printrex 920 Printer Who Should Read This Guide? This document provides information useful for end users who will install, configure, and operate the Printrex® 920 printer in their operations. What Is Included in This Guide? This Operators Guide includes information on the installation, specifications, and operation of the Printrex® 920 printer.
® About Your Printrex 920 Printer Technical and Sales Support Your printer is backed by the resources of Printrex, a division of TransAct Technologies, a global technology firm with dedicated technical support and sales assistance. Here is how we can help you: On-line Technical Support Our web site at www.printrex.com is your on-line portal to obtaining technical assistance with your Printrex® printer.
® About Your Printrex 920 Printer Return Materials Authorization and Return Policies If a support technician determines that the printer should be serviced at a Printrex facility, and you want to return the printer for repair, we will issue you the Returned Materials Authorization (RMA) number that is required before returning the printer. Please prepare the printer being returned for repair as follows: x x x Pack the printer to be returned in the original packing material.
® About Your Printrex 920 Printer Contact Information USA Printrex Inc. 276 East Gish Road San Jose, CA 95112-4703, USA Telephone 408.573.1200 Fax 408.573.1600 Web Site: www.printrex.com R ± Associates Inc. 6610 Gant Road Houston, Texas 77066 USA Telephone 713.973.1500 Fax 713.598.8311 Web Site: www.r-associates.com United Kingdom Trident Microsystems Pilgrims Court 15 ± 17 West St. Reigate, Surrey, RH2 9BL UK Telephone (0845) 603 2770 Web Site: www.trident-uk.co.
® About Your Printrex 920 Printer China Star-Luck Enterprises, Inc. Beijing Office Room 328, Grand Vision Business Building, No.2 Jiuxianqiao Road, Chaoyang District Beijing 100015 China Telephone 86-10-51305677 Fax 86-10-51305658 Singapore HABS Industries Pte Ltd. 2 Kensington Park Drive #04-04 Singapore 557320 Telephone 65-967 32002 or 65 816 32322 Fax 65-234 3158 Email: habsindustries@gmail.
Chapter 2 Safety Precautions 100-TBD - Rev A Page 9
This page intentionally left blank Page 10 100-TBD - Rev A
Safety Precautions Important Safety Precautions General Precautions x x x x x Use this equipment only for the intended use described in this guide. Do not use power supplies outside the specified voltage/hertz range. Do not block any openings on the equipment. Do not use corrosive chemicals or vapors on or near the equipment. Do not expose equipment to rain, spills, or moisture. Grounding x This equipment must be grounded to conform with legal and safety standards.
Safety Precautions x Never use any power source other than the one rated for the printer. This printer is designed to be used in the region where you purchased. Also, make sure that the power source can supply sufficient power for the printer. Supply Voltage: AC 100-240 V, 50/60 Hz Power Consumption:250 W (max.
Chapter 3 Step-by-Step Installation Procedures 100-TBD - Rev A Page 13
This page intentionally left blank Page 14 100-TBD - Rev A
Step-by-Step Installation Procedures Unpack the Printer Be sure to save the box and packing materials in case you need to send the printer in for service. TransAct Technologies is not responsible for damaged return items that are not packaged in original shipping material. Refer to ³Return Materials Authorization and Return Policies´ RQ SDJH 6 for information on what to do if you have to return your printer for repair.
Step-by-Step Installation Procedures Printer Part Names and Function Front View [5] [1] [2] [3] [4] [1] Upper unit Open this unit when set paper or removing the paper jammed in the paper feed path or cleaning inside of the machine. [2] Operation panel This panel has the key switches necessary for printer operation and the lamps that indicate printer status. [3] Power switch Use this switch when the printer is scheduled to be unused for a long period of time or it is relocated.
Step-by-Step Installation Procedures Back View [1] [2] [3] [1] LAN port Connect a LAN cable here to connect to the computer. [2] USB port Connect a USB cable here to connect to the computer. [3] Power connector Connect the power cord here.
Step-by-Step Installation Procedures Inside the Printer [1] [2] [3] [1] Upper unit release levers Push these levers up to release the upper unit. [2] Paper tray Load paper in this tray. Note: Color thermal paper is loaded with a surrounding cartridge box, while black and white paper is loaded directly as a fanfold stack of paper. [3] Transport unit Paper is fed by this unit. Clean it if soiled by paper dust or other foreign material.
Step-by-Step Installation Procedures Operation Panel [3] [4] [5] [2] [6] [1] [1] Power switch Rocker switch that turns power on and off. [2] SELF TEST key Pressing this key down for about 1 second initiates an automated status check. [3] Status display Displays error message codes (TBD) when the ERROR lamp is lit. [4] PAPER ADVANCE key Pressing this key in the offline mode feeds paper. [5] PAPER EMPTY lamp This lamp displays if the printer is out of paper.
Step-by-Step Installation Procedures Connecting the Communication Cable The Printrex® 920 is equipped with two interface ports. These interfaces are: x x USB 2.0 High Speed Ethernet 10/100 Base TX Connect the appropriate communications cable to the corresponding port on the printer as shown in the following figure. Cables are provided by your dealer, the system installer or are available through Printrex. Connect the cable to the printer first, as shown in the figure, and then to the computer.
Step-by-Step Installation Procedures USB port Ethernet port 100-TBD - Rev A Page 21
Step-by-Step Installation Procedures Paper Loading Procedure This section describes how to load paper. 1. If the printer is installed in a rack-mounted configuration, slide the printer out forward from the rack. Paper is loaded from the top of the printer. 2. Flip the two front latches upward to release the upper unit.
Step-by-Step Installation Procedures 3. Rotate the upper unit upward to open the printer.
Step-by-Step Installation Procedures 4a. Color thermal paper stock is loaded from a plastic cartridge container. Lower the container into the paper tray as shown. Ensure that the top of the container is open and paper can feed out of it.
Step-by-Step Installation Procedures 4b. Black and white thermal paper stock is loaded as a fanfold stack of paper. Lower the stack into the paper tray as shown.
Step-by-Step Installation Procedures Note: Load paper with the black mark located on the tip right side of the back of the printing surface. 5. Unfold the top sheet of paper and lay it across the platen as shown in the figure.
Step-by-Step Installation Procedures 8. After loading paper, push the upper unit down until it clicks into place. Press the PAPER ADVANCE button on the front console to advance the first sheet. Slide the printer back into the rack if appropriate. Note: Load paper in printer immediately after unpacking it. Paper remaining after completion of printing may be held loaded in printer or stored in the paper storage box.
Chapter 4 Printrex® 920 Specifications and Requirements 100-TBD - Rev A Page 29
This page intentionally left blank Page 30 100-TBD - Rev A
® Printrex 920 Specifications and Requirements Printrex® 920 Specifications and Requirements Standard Features The following features are standard for Printrex® 920 printers: x x x x x x x x x x Prints in full color without ink cartridges or ribbons using ZINK® (Zero Ink) Capable of printing black and white on standard thermal paper Color Printing: 18 inches per minute Black & White Printing: 120 inches per minute Resolution of 300 dots per inch horizontal/200 dots per inch vertical Extended operating a
® Printrex 920 Specifications and Requirements Physical Printer Specifications 19.0" 20.0" 5.0" (Rack mount configuration shown) Max Dimensions Desktop Rack mount Weight: W 19.0 12.0 D 20.0 20.0 H 5.0 5.0 approx. 18 lbs. (8.2 kg) desktop, 24 lbs. (10.9 kg) rack mount Interface USB 2.0 High Speed and Ethernet 10/100 Base TX Environmental Conditions The Printrex® 920 printer is designed for use in rugged environments, within the temperature and humidity conditions described below.
® Printrex 920 Specifications and Requirements Media Specifications Paper ZINK ® Color Fan Fold Paper Printrex p/n 2316-0027 Width: 8.5 inches (216 mm) 640 sheets/box Black & White Fan Fold Paper Printrex p/n 2316-0011 Width: 8.75 inches (222 mm) 800 sheets/box USB Interface The USB interface is a Version 2.0 interface card is implemented through a standard Series "B" receptacle as defined in the USB Specification.
Chapter 5 Printer Maintenance 100-TBD - Rev A Page 35
This page intentionally left blank Page 36 100-TBD - Rev A
Printer Maintenance Cleaning the Printer There is no regular cleaning required for proper operation of the printer, however the printer surfaces are designed and manufactured to permit cleaning with the following cleaning agents: x x x x x Isopropyl alcohol Ammonia Chlorine bleach (1:10 concentration with water) Hexachlorophene (PhisoHex) Glutaraldehyde (Cidex) Use a soft cloth dampened with the cleaning agent to clean the surfaces of the printer.
Printer Maintenance Cleaning the Form Sensor paper dust or other foreign material may occasionally accumulate on the form sensor. This will be indicated by paper advances missing the top of form position (some time after it has been correctly stopping at the top of form). The form sensor can be cleaned with an aerosol air spray or soft bristled brush. It is located just under the form sensor window.
Printer Maintenance Clearing Paper Jams If paper has been loaded askew, has been torn off forcefully, or is damp, the paper may feed abnormally and wrap around the platen roller. These occurrences are extremely rare, but it is important to know how to clear the jam: 1. Turn off power to the printer. 2. Open the printer door and remove the paper holder. 3. Tear off the incoming paper (either from the roll, or fanfold supply). 4.
Chapter 6 Troubleshooting 100-TBD - Rev A Page 41
This page intentionally left blank Page 42 100-TBD - Rev A
Troubleshooting This section lists a few common questions that are received by Printrex support staff and the answers most likely to fix the problem. For further LQIRUPDWLRQ VHH WKH 3ULQWUH[ 6\VWHP $GPLQLVWUDWRU¶V *XLGH The printer seems to be working, but nothing is printed. The thermal paper has one side that has a thermal sensitive coating while the other side is not coated. Be sure the thermally coated side is facing upward (as the paper is exiting the printer).
Troubleshooting &DEOH´ $OVR EH VXUH WKH SULQWHU GULYHU LV IRU WKH VSHFLILF PRGHO RI SUinter in use. Sometimes the fan-fold paper skews to one side or the other. How do I correct this? The Printrex printers work with a wide variety of media. A paper skewing problem is normally corrected by realigning the paper manually, by opening the door, straightening the paper, and closing the door. In some cases (generally with very thin paper) the problem may persist.
Appendix A: Ordering Supplies Appendix A: Ordering Supplies Printrex® 920 supplies can be ordered easily direct from the Printrex website (www.printrex.com) or our telephone number within the US: 408.573.1200. When calling by phone, pleDVH DVN IRU WKH 6DOHV 'HSDUWPHQW 6HH ³Contact Information´ in the first section of this document for more details.
Index Index Canadian Radio Interference Statement, iii Cleaning the printer, 37 Clearing paper jams, 39 Communication cable, 20 Connecting communiation cables, 20 Contact information, 7 Federal Communications Commission Radio Frequency Interference Statement, iii Overview, 3 Paper loading, 22 Part names and function, 16 Printer maintenance, 35 Product information 100-TBD - Rev A Warranty information, 5 Return Materials Authorization, 6 Safety precautions, 11 Specifications Electrical, 32 Environmental co
Radio Frequency Interference Statement This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s) . Operation of the device is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) The devices must accept any interference that may cause undesired operation. This unit has been tested and complies with limits for a Class A digital device under Part 15 of the FCC Rules and Industry of Canada ICES-003.
