Product Warranty
LIMITED WARRANTY
A new or reconditioned TRACFONE is covered by a one year limited warranty, set forth below,
administered by TracFone. TracFone accessories have a 90-day limited warranty against defects in
materials and workmanship under normal use by the purchaser.
How to obtain Warranty Service. To obtain warranty service from TracFone on a new or reconditioned
phone or TracFone accessories, please contact Technical Support at 1-800-867-7183. If your problem
cannot be resolved over the phone, our TracFone technicians will provide you with a Ticket Number,
which you will use to send your phone and/or accessories to the designated TracFone Service Center for
repair or replacement, at TracFone’s discretion.
Terms of Limited Warranty. TracFone warrants to you, the Customer, that your TRACFONE (“Product”)
is free from defects in material and workmanship that result in Product failure during normal usage,
according to the following terms and conditions:
(1) The limited warranty for the Product extends for one (1) year beginning on the date of the purchase of
the Product.
(2) The limited warranty extends only to the original purchaser (“Consumer”) of the Product and is not
assignable or transferable to any subsequent purchaser or end-user.
(3) The limited warranty extends only to Consumers who purchase the Product in its original packaging
from an authorized dealer.
(4) During the limited warranty period, TracFone will replace or repair, at TracFone’s sole option, any
defective Products or parts (except as excluded below), or any Products or parts that will not properly
operate for their intended use (except as excluded below) with new or refurbished replacement Products
or parts if such replacement or repair is needed because of Product malfunction or failure during normal
usage. TracFone may, at its sole discretion, replace the Product with a refurbished phone of the same
model if available, or if not available, of a comparable model. The limited warranty does not cover loss of
personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other
content, memory cards, software, defects in appearance, cosmetic, decorative or structural items,
including framing, and any non-operative parts. TracFone’s limit of liability under this limited warranty is
the actual cash value of the Product at the time the Consumer returns the Product to TracFone for repair,
determined by the price paid by the Consumer for the Product less a reasonable amount for usage and
depreciation. TracFone shall not be liable for any other losses or damages. These remedies are the
Consumer’s exclusive remedies for breach of this limited warranty.
(5) Upon request from TracFone, the Consumer must prove the date of the original purchase of the
Product by a dated bill of sale or dated itemized receipt.
(6) The Consumer shall have no coverage or benefits under this limited warranty if any of the following
conditions are applicable:
a) The Product has been subjected to abnormal use or conditions, improper storage, exposure to
moisture or dampness, unauthorized modifications, connections or repairs, misuse, neglect, abuse,
accident, alteration, improper installation, or other acts which are not the fault of TracFone, including
damage caused by shipping.
b) The Product has been damaged from external causes such as collision with an object, or from fire,
flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an
Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage
caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by
the connection to other products not recommended for interconnection by TracFone.
c) TracFone was not advised in writing by the Consumer of the alleged defect or malfunction of the
Product within fourteen (14) days after the expiration of the applicable limited warranty period.
d) The Product serial number plate or the enhancement data code has been removed, defaced or
altered.