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Troubleshooting Steps

There are many reasons if your computer goes to a blue screen when installing TP-Link wireless adapter.

It might be caused by software issue that the TP-Link driver is not compatible with the operating system

or there is conflict between the driver and some software/file installed on your computer. It also might be

caused by hardware reason, if your computer’s motherboard is incompatible with the TP-Link wireless

adapter.

This article applies to typical case of software issue when the TP-Link adapter has conflict with some

software/file installed on your computer.

The driver which installed automatically by windows OS is not compatible with our TP-Link

adapter. In this case, we need delete the incompatible driver file to avoid this issue, please follow

steps as below.

Step 1: When the computer shows a blue screen, it will also provide us some details of the error.

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Troubleshooting Steps There are many reasons if your computer goes to a blue screen when installing TP-Link wireless adapter. It might be caused by software issue that the TP-Link driver is not compatible with the operating system or there is conflict between the driver and some software/file installed on your computer. It also might be caused by hardware reason, if your computer’s motherboard is incompatible with the TP-Link wireless adapter.
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Step 2: From this tip, the blue screen is related with this driver file---- rtwlanu.sys. Step 3: Unplug the TP-Link adapter, reboot your computer. Step 4: Go to c:\Windows\System32\drivers, Find the driver file “rtwlanu.sys” in the folder and delete it. Step 5: Plug our adapter back into the computer, then, install our official driver for this adapter. Step 6:If the issue is still the same, please collect the following information and contact TP-Link support 1). the motherboard of the computer 2).