Quick Installation Guide

13
T1. How do I restore my Modem’s configuration to its factory default settings?
Once the Modem is reset, the current configuration settings will be lost and
you will need to re-enter all the parameters.
T2. What can I do if I forget my password?
1) Restore the Modem’s configuration to its factory default settings. If you don’t
know how to do that, please refer to section T1.
2) Use the default user name and password: admin, admin.
3) Try to configure your Modem once again by following the instructions in the
previous steps of the QIG.
T3. What can I do if I cannot access the internet?
1) Check to see if all the connectors are connected well, including the telephone
line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the Modem. If
you can, try the following steps. If you cannot, please configure your
computer’s IP address referring to the User Guide: Chapter 3 Quick
Installation Guide then try to see if you can log on to the web management
page of the Modem.
3) Please enter the VPI, VCI values provided by your ISP referring to the User
Guide: Chapter 4.2.1 WAN Setting. If there are any mistakes, please correct
the settings and try again.
4) If you still cannot access the Internet, please restore your Modem to its factory
default settings and reconfigure your Modem by following the instructions of
this QIG.
5) Please feel free to contact our Technical Support if the problem still exists.
With the Modem powered on, press
and hold the RESET button on the rear
panel for 5 seconds before releasing it.
Note
Hold it for 5 seconds