User's Guide

11
Appendix: Troubleshooting
T1. What should I do if the adapter is not detected?
• Make sure the adapter is securely located in the appropriate PCI-E slot.
• Make sure you meet the system requirements for the adapter.
• Make sure you use the latest driver for your specific adapter. The latest drivers can be
found at the product’s Support page at https://www.tp-link.com.
• Try restarting the computer or try the adapter on a different computer.
T2. How to check if I have installed the drivers successfully or not?
Check your taskbar if there is Wi-Fi icon. If you can see the icon ( Wireless Network
) on the taskbar, you have already installed the Wi-Fi driver successfully.
T3. What should I do if can’t connect to the Wi-Fi after installing the
driver?
• Refer to T2 to check if you have installed the driver for your adapter successfully .
• Disable the antivirus software and firewall, then try again.
• Try a different PCI-E slot on the computer.
• Restart your computer and try again.
• Reinstall the driver and try again.
T4. How to find the hardware version of the adapter?
• The hardware version printed on the product label on the package or the adapter.
There is a character string “Ver:X.Y” (for example, Ver:1.0) in the Serial Number field, and
the number X is the hardware version of the adapter.
For more detailed instructions:
• Can’t find the hardware version of the adapter: https://www.tp-link.com/faq-46.html
• Can’t find or connect to the wireless networks: https://www.tp-link.com/faq-2253.html
• Can’t install the driver: https://www.tp-link.com/faq-2252.html