Installation Instructions

JetStream 12-Port 10GBase-T Smart Switch with 4 10G SFP+ Slots

Appendix A Troubleshooting

Q1.

What could I do if I forgot the username and password of the switch?

Press the Reset button for at least 5 seconds to reset the system. The system will be reset

to the factory default settings, and the default login user name and password are both

admin.

Q2.

Why does the PWR LED work abnormally?

The PWR LED should be lit up when the power system works normally. If the PWR LED

worked abnormally, please take the following steps:

1. Make sure that the power cable is connected properly, and the power contact is normal.

2. Make sure the voltage of the power supply meets the requirement of the input voltage of

the switch.

Q3.

What could I do if I could not access the web-based conguration page?

You are recommended to check the following items:

1. Check every port LED on the switch and make sure the cable is installed properly.

2. Try another port on the switch and make sure the cable meets the requirement and works

normally.

3. Turn off the power. After a while, turn on the power again.

4. Make sure the IP address of your PC is set within the subnet of the switch.

5. If you still cannot access the configuration page, please restore the switch to its factory

defaults. Then the computer's IP address should be set as 192.168.0.x ("x" is any number

from 2 to 254) and subnet mask as 255.255.255.0.