Warranty Manual

Click here to view the detailed TP-Link RMA Process
Please Note:
• TP-Link USA may reject or return product(s) returned without accessories or an assigned case number.
• If proof of purchase can't be provided, a warranty period start date will be assigned by TP-Link. The assigned
warranty period will start three months after the product’s manufacturing date.
• The three digits that make up the second to fourth digits of the Serial Number (SN) represent the manufacturing date
(year and month). For example, a product with SN: 2171XXXXXXXXX, "171" represents the year of 2017 (17) and
month of January (1). "17A" represents the year of 2017 (17) and month of October (A). (B) represents the month of
November and (C) represents the month of December. The warranty period ends on the last day of the
corresponding month.
Note: For products manufactured before 2014, the first three digits of the Serial Number (SN) represent the
manufacturing date (year and month), for example SN: 14AXXXXXXXXXX.
• Customers will receive a free return label with the replacement to ship the defective product to TP-Link USA
Customer Service Center. Customers who do not provide a credit card number must first send the defective unit to
TP-Link USA before TP-Link USA will ship the replacement unit. Customers are responsible for the one-way shipping
fee when sending the defective product(s) to TP-Link USA Customer Service Center. Once received, please allow
approximately one business week for your RMA to be processed and a replacement to be shipped.
• TP-Link USA is not responsible for any damages that may occur during shipping.
• TP-Link USA has no obligation to replace any products that are no longer covered under warranty. If TP-Link USA, in
its sole and absolute discretion, chooses to replace your product that is not covered by warranty, TP-Link USA may
charge a service fee.
Appendix:
1. The limited warranty stated above is only valid for products sold in the Continental U.S. by TP-Link USA or its
authorized resellers. Any additional warranty service agreed upon during purchase shall only be effective based on a
contract signed by TP-Link USA.