User's Manual

www.tp-link.com
User’s Manual Wi-Fi Extender+
40
Troubleshooting
Frequently Asked Questions
1. HowdoIrestoremyextender’scongurationtoitsfactorydefaultsettings?
There are two methods to factory reset the Wi-Fi Extender+. Keep in mind that factory resetting the
Wi-Fi Extender+ will erase all of your custom settings (such as network settings, schedules, and
admin account credentials) and return them to an out-of-box conguration.
• ViatheResetbutton
With the Wi-Fi Extender+ powered on, press and hold the Reset button for about 10 seconds, or
until all the Status LED starts to ash amber rapidly, then release the button.
• Viatheextender’swebinterface
Launch a browser and log in at http://www.tplinkrepeater.net. Under the Settings tab, go to System
Tools > Backup & Restore. Then, click the FACTORY RESTORE button under Factory Default
Restore.
2. Iforgotmypassword,whatshouldIdo?
There are two types of passwords: Wi-Fi password and admin password that is used to access the
extender’s web interface.
• Wi-Fi password
The Wi-Fi password to connect to your extended network is the same as your main (host)
network.
• Admin account password
The default Admin account’s username and password are “admin” (all lowercase). If you have
changed and forgotten the Admin account, you will have to reset the Wi-Fi Extender+ to its
factory defaults. Refer to the Resetting section for instructions.
3. WhatshouldIdowhentheStatusLEDisOFF?
• Check your network connectivity.
• Avoid placing the Wi-Fi Extender+ near potential sources of radio signal interference such as
microwave ovens, cordless phones, baby monitors, and motor-driven appliances.
• Soft reset the Wi-Fi Extender+ and repeat the app onboarding process.
• Factory reset the Wi-Fi Extender+ and try to add it to your network again.
4. WhatshouldIdoifthe2.4Gand5GLEDskeepashinggreenorareOFF?
• When the 2.4G and 5G LEDs are ashing green, the Wi-Fi Extender+ is in the SoftAP mode, you
need to set up the extender using Kasa or its web-based user interface.
• If both of the LEDs are not illuminated, which means the Wi-Fi Extender+ is not connected to
your router, press and hold the Reset button for 5 seconds until the Status, 2.4G, and 5G LEDs