Warranty Guide
Warranty Information 
One Year Limited Warranty 
TOTO warrants its plumbing products (“Product”) to be free from defects in materials 
and workmanship during normal use when properly installed and serviced, for a period of 
one (1) year from date of purchase. This limited warranty is extended only to the 
ORIGINAL PURCHASER of the Product and is not transferable to any third party, 
including but not limited to any subsequent purchaser or owner of the Product. This 
warranty applies only to TOTO Product purchased and installed in North, Central and 
South America. 
TOTO’s obligations under this warranty are limited to repair, replacement or other 
appropriate adjustment, at TOTO’s option, of the Product or parts found to be defective 
in normal use, provided that such Product was properly installed, used and serviced in 
accordance with instructions. TOTO reserves the right to make such inspections as may 
be necessary in order to determine the cause of the defect. TOTO will not charge for 
labor or parts in connection with warranty repairs or replacements. TOTO is not 
responsible for the cost of removal, return and/or reinstallation of the Product. 
This warranty does not apply to the following items: 
Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, 
electrical storm, etc. 
Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, 
or improper care, cleaning, or maintenance of the Product. 
Damage or loss resulting from sediments or foreign matter contained in a water system. 
Damage or loss resulting from improper installation or from installation of the Product in 
a harsh and/or hazardous environment, or improper removal, repair or modification of the 
Product. (NOTE: Product model codes allow a maximum of 80 PSI. Check local codes 
or standards for requirements). 
Damage or loss resulting from electrical surges or lightning strikes or other acts which 
are not the fault of TOTO or which the Product is not specified to tolerate. 
Damage or loss resulting from normal and customary wear and tear, such as gloss 
reduction, scratching or fading over time due to use, cleaning practices or water or 
atmospheric condition, including but not limited to, the use of bleach, alkali, acid 
cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or 
nylon scrubbers. 
The use of any Product in a manner inconsistent with the Product instructions / owners 
manual. 








