Installation Guide

Page 15 of 16
HD- SYSTEM OPERATING MANUAL Revision: 1/26/2018
TROUBLESHOOTING GUIDE
WARNING: Always turn off power at main electrical service panel when servicing your walk in bathtub.
SYMPTOMS PROBLEMS SOLUTIONS
DOOR SEAL LEAKING:
Even a small amount of dirt or debris on the door seal or doorjamb can cause your door to have minor
leaks. If you detect a leak around the door, check closely for any accumulation of dirt or debris and clean
the area following the regular cleaning instructions. To minimize the potential for leaks do the following:
1. Before filling tub with water, be sure to wipe down the door seal using a damp soft cloth, as well
as the surface on the door jam that will come in contact with the seal.
2. Once the above surfaces have been wiped clean, be sure that when closing the door, the latch is
completely locked forward.
3. When draining the water from the tub, be sure that the door latch is in the locked position
(forward). If the latch is not secure when draining the tub, as the water level lowers, the pressure
on the door will be reduced, thus increasing the possibility of a leak around the door.
4. Leave the tub door open when not in use. Failure to do so could deform door gasket causing
the tub door to leak.
5. Do not use the door for support while entering or exiting the tub.
● Motor will not start.
● GFCI or breaker in off position.
● Disconnected or defective wiring
• Improper air pressure in pump air hose
line.
● Reset GFCI or breaker.
● Check and reconnect if needed.
• Unplug then plug in air hose line at
pump motor.
● Breaker trips repeatedly.
● Short between bath and breaker.
• GFCI or breaker defective.
● Check for short in wiring.
● Replace GFCI or breaker.
● Motor does not reach full
Speed.
● Low voltage.
● Wiring to small.
● Contact your electrician.
● Contact your electrician.
● Motor overheats.
● Low voltage.
● Wiring to small.
● Inadequate ventilation.
● Contact your electrician.
● Contact your electrician.
● Gain ventilation to motor.
● Leaking around pump.
● Loose unions.
● O-ring missing.
● Hand tighten unions.
● Replace O-ring.
● No pressure out of back
Jets.
● Jet in closed position.
● Turn jet face ½ turn counter clockwise.