Warranty

Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, faded
or missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/
installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacement
of covers, plastics, or appearance parts such as interior or exterior finishes or trim.
Software support, fixes or replacement. Software, if any, distributed with the Product under the
Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you
during Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing,
non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba
manufacturers, suppliers or publishers may offer their own warranties.
How to Obtain Repair or Replacement Service For A Product Purchased In The United States?
Depending on your specific product model, Toshiba may offer any one or more of the following
applicable repair or replacement services: (1) Repair-Return Service through Toshiba’s Depot
Service, (2) Carry-In Service to an Authorized Service Provider, (3) Customer Replaceable
(CRU)Parts Service, or (4)Whole Unit Exchange Service. To determine the warranty service method
for your specific model, please visit our web site at warranty.toshiba.com. A limited number of
models may also carry an international limited warranty which offers warranty service outside the
country of original purchase.
You will pay any packaging, shipping charges, insurance, taxes and duties associated with the
transportation of the Product or original CRU to the service center or provider. You are responsible
for appropriately packaging the Product. For any replacement Product/CRU, if Toshiba does not
receive the original Product/CRU from you within ten (10) days after your receipt of the replacement
Product/CRU, you will pay Toshiba the retail value of the replacement Product/CRU.
How To Obtain Repair or Replacement Service For A Product Purchased Outside The United States
(United States Territories, Puerto Rico, Latin America, and the Caribbean)?
In the country of original purchase, you are entitled to Carry-In Service through Toshiba’s network of
Authorized Service Providers. A list of Authorized Service Providers is available on the Toshiba web
site at warranty.toshiba.com or by calling the phone number specified for the applicable country on
our web site. If you choose to ship your Product to an Authorized Service Provider, you must pay any
shipping charges, insurance, taxes and duties associated with the transportation of the Product, unless
local law provides otherwise. Toshiba or its service provider will pay for shipment of the repaired/
replacement Product or replacement to you via standard ground service.
How To Obtain Support For Non-Warranty Related Issues?
For issues not covered by the warranty
(please refer to the above section “What Does This Warranty Not Cover?”), you may contact us by
visiting us at support.toshiba.com. You may be charged a fee for repair or diagnosis of any such
issues. Technical support is available online at Toshiba’s web site at support.toshiba.com. At this web
site, you will find answers for many commonly asked technical questions plus many downloadable
software drivers, BIOS updates and other downloads. For solutions to the most common problems,
refer to the “If Something Goes Wrong” section of the Product’s user’s guide.
What Are Toshiba’s Limitations on Liability And Your Rights Under State Law?
No Toshiba reseller,
agent, or employee is authorized to make any modification, extension, or addition to this Limited
Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the
remaining terms shall not be affected or impaired. This Limited Warranty is governed by and
construed under the laws of the country in which the Product purchase took place.
TOSHIBA EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED
WARRANTY. ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND/OR NONINFRINGEMENT OF THIRD PARTY RIGHTS, ARE
HEREBY DISCLAIMED. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW
ARE LIMITED IN DURATION TO THE TERM OF THIS EXPRESS LIMITED WARRANTY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.