Instruction Manual

If you donot have ahardware conflict, but think your problem relates toone of the computer's
devices, the first thing todois run asystem verification test. Asystem verification test confirms
that the factory- installed devices connected tothe computer are working. This includes testing the
memory, disk drives, display, and additional devices you may have connected tothe system.
Using Power OnSelf Test (POST)
If the Power OnSelf Test (POST) verifies that all components connected tothe system are
functional, the computer beeps once, then starts Windows.
If the POST fails
If the POST fails, the computer does one of the following:
q Stops updating the memory counter and does not proceed todisplay information or messages.
q Beeps once but displays no new messages.
q Displays random characters and does not function normally.
q Displays an error message.
Turn off the computer and make sure all optional devices are connected properly and turned
on. Then, turn onthe computer and run the test again. If the test fails asecond time, you have
demonstrated that you can reproduce the problem. Contact atrained technician.
Other circumstances
The computer normally beeps at the conclusion of asuccessful system verification. If the system
speaker is set to Disabled, this beep will not occur.
If the speaker is turned on(enabled) and the system verification completes but you donot hear
abeep, the speaker may be faulty. Though this does not affect the computer's operation, you may
wish tocontact your dealer and have it repaired.
If the system verification is successful but the operating system does not load, refer to"Problems
when you turn onthe computer". If all seems correct, treat this problem as ahardware error and
contact your dealer.
If you need further assistance
If you have followed the recommendations in this chapter and are still having problems, you may
need additional technical assistance. Contact your network administrator.
Since some problems may be related tothe operating system or the program you are using, it is
important toinvestigate other sources of assistance first. Try the following before contacting your
network administrator:
q Review the troubleshooting information in your Windows documentation.
q If the problem occurs while you are running aprogram, consult the program's documentation
for troubleshooting suggestions. Contact the software company's technical support group for
assistance.
q Consult the dealer from whom you purchased your computer and/ or program. Your dealer is
your best source for current information.
Contacting Toshiba
If you still need help and suspect that the problem is hardware- related, Toshiba offers avariety of
resources tohelp you.
The Toshiba Bulletin Board Service (BBS) can be reached free of charge from any PC with
amodem.
Toshiba's Bulletin Board Service
Toshiba's Bulletin Board Service (BBS) is available 24hours aday, and is free of charge
toanyone with aPC and amodem. From Toshiba's BBS, you can download files and obtain other
useful information tokeep your computer running at peak performance.
Be sure you set your modem toToshiba's BBS protocol: