Instruction Manual

Chapter 4
Troubleshooting
This chapter provides you with hints and tips if your computer does not perform as it should. It
also provides the resources you need if the problem is more serious.
Some problems you may encounter when using the computer are relatively easy toidentify and
solve. Others may require help from your dealer or the manufacturer of asoftware program.
This chapter aims tohelp you solve many problems yourself without additional help. It covers the
problems you are most likely toencounter.
Read the section headings, then gotothat section covering the problem. Each section describes
aproblem and provides asolution. Read the section and see if it describes your problem. If so,
follow the steps for solvingit.
If all else fails, contact Toshiba. See "If you need further assistance" in thischapter.
Problem- solving tips
To make your computer experience more productive and problem- free, read the following
sections.
Read the manuals
It is very difficult toprovide afail- safe set of steps you can follow every time you experience
aproblem with the computer. Your ability tosolve problems will improve as you learn about how
the computer and its software work together.
Get familiar with all the manuals provided with the computer, as well as the manuals that come
with the programs and devices you purchase.
Your computer store or book store sells avariety of self- help books you can use tosupplement the
information in the manuals.
Defend yourself against viruses
Viruses, while apotential problem, need not have adevastating effect onthe computer. By taking
afew, simple precautions, you can avoid infection. By making sure you have acomplete backup
of all your programs and data files, you can ensure aspeedy recovery if you dorun into problems.
There are many virus- detection/ removal programs available. Ask your dealer for help in selecting
one that meets your needs.
Take abreak
If aproblem is taking along time tosolve, stop. Stand up and take adeep breath. Often, you can
find asolutions toaproblem just by stepping away from it for afew moments.
Problems that are easy tofix
The more you work with the computer, the more likely you are toencounter one or more of the
following problems. You can resolve them relatively easily.
Your program stops responding.
If you are working with aprogram that suddenly freezes all operations, chances are the program
has stopped responding. This problem can occur from time totime. Toexit the failed program
without shutting down Windows or closing other programs: