Operation Manual

3 TROUBLESHOOTING
46 Scanning Problems
Scanning Problems
This section describes troubleshooting for using scan data.
 The scanned data cannot be saved in the network folder or the folder in the FTP
server
Problem Description
I have scanned a document from the [SCAN] button on the control panel by using SCAN TO SMB or SCAN TO FTP in the
SMB/FTP/OTHER menu, but the data is not saved in the specified folder.
Corrective Action
Check the following points:
y The network path to the folder where you want to store the scanned data is correctly specified.
y The path to the folder in the FTP server where you want to store the scanned data is correctly specified.
y The FTP server is operating properly.
y The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the
Configuration and Setup.
y The option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option,
refer to the Configuration and Setup.
To find information about troubleshooting other than the above, refer to the Troubleshooting Guide.