Datasheet

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continued maintenance will be required if maintenance is to be continued during the subsequent
period.
3. REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS ORDERS
a. Agencies may use written orders, EDI orders, credit card orders, blanket purchase
agreements (BPAs), or small order procedures for ordering repair service and/or repair
parts/spare parts under this contract. Orders for repair service shall not extend beyond the end of
the contract period.
b. When repair service is ordered, only one chargeable repairman shall be dispatched to
perform repair service, unless the ordering activity agrees, in advance, that additional repair
personnel are required to effect repairs.
4. LOSS OR DAMAGE
When the Contractor removes equipment to his establishment for repairs, the Contractor shall be
responsible for any damage or loss, from the time the equipment is removed from the ordering
activity installation, until the equipment is returned to such installation.
5. SCOPE
a. The Contractor shall provide maintenance for all equipment listed herein, as requested by
the ordering activity during the contract term. Repair service and repair parts/spare parts shall
apply exclusively to the equipment types/models within the scope of this Information Technology
Schedule.
b. Equipment placed under maintenance service shall be in good operating condition.
(1) In order to determine that the equipment is in good operating condition, the
equipment shall be subject to inspection by the Contractor, without charge to the ordering
activity.
(2) Costs of any repairs performed for the purpose of placing the equipment in good
operating condition shall be borne by the Contractor, if the equipment was under the
Contractor's guarantee/warranty or maintenance responsibility prior to the effective date
of the maintenance order.
(3) If the equipment was not under the Contractor's responsibility, the costs
necessary to place the equipment in proper operating condition are to be borne by the
ordering activity, in accordance with the provisions of Special Item Number 132-12 (or
outside the scope of this contract).
6. RESPONSIBILITIES OF THE ORDERING ACTIVITY
a. Ordering activity personnel shall not perform maintenance or attempt repairs to
equipment while such equipment is under the purview of a maintenance order, unless agreed to
by the Contractor.
b. Subject to security regulations, the ordering activity shall permit access to the equipment
which is to be maintained or repaired.
7. RESPONSIBILITIES OF THE CONTRACTOR
For equipment not covered by a maintenance contract or warranty, the Contractor's repair service
personnel shall complete repairs as soon as possible after notification by the ordering activity that
service is required. Within the service areas, this repair service should normally be done within 4
hours after notification.
8. MAINTENANCE RATE PROVISIONS
a. The Contractor shall bear all costs of maintenance, including labor, parts, and such other
expenses as are necessary to keep the equipment in good operating condition, provided that the
required repairs are not occasioned by fault or negligence of the ordering activity.