User's Manual

18
■ Troubleshooting
Symptom Cause Remedy
Power is not
turned on
No sound can
be heard from
the BWC
BWC cannot be
connected to
computer
• Battery power is weak.
• “POWER/STOP”
button has not been
pressed long enough.
• Music/video playback
application on
connected computer is
not playing.
• No DVD, audio
source, etc., is set for
playback.
• Computer’s power is
off.
• Computer has never
been connected to
BWC from the
computer.
• Normal
communications are
not possible if there is
an obstacle between
the BWC and
computer, if the BWC
and computer are too
far apart, etc.
• Toshiba connection
application is not
installed on the
computer or it is
disabled.
• Charge the battery.
• Press the button for at
least 1 second.
• Set the playback mode
on the computer.
• Set the source to be
played with the music/
video playback
application on the
computer.
• Turn the computer’s
power on.
• Use the Toshiba
connection application
and connect the
computer and BWC by
performing the
necessary operations
on the computer.
• Remove the obstacle
between the computer
and BWC or change
their positions to
eliminate the problem.
• Install or activate the
Toshiba connection
application.