User's Manual

User’s Manual 8-16
Troubleshooting
Fingerprint Sensor
The mouse pointer
moves too fast or too
slow
Try changing the speed setting in the mouse
control utility.
1. Click start, click Control Panel, click
Printers and Other Hardware and select
Mouse icon.
2. Click the Pointer Options tab.
3. Set the speed as required and click OK.
The mouse pointer
moves erratically
The mouse might be dirty. Refer to your mouse
documentation for instructions on cleaning.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
Reading of the
fingerprint was not
successful.
Try again using the correct posture. Align your
fingertip with the sensor as shown in the drawing
and swipe. Refer to Using the Fingerprint Sensor
in Chapter 4, Operating Basics.
Try the recognition process again using another
enrolled finger.
The fingerprint cannot
be read due to injuries
to the finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.