User's Manual

User’s Manual 9-13
Troubleshooting
Fingerprint Sensor
USB mouse
Double-clicking
(AccuPoint control
buttons) does not work
Try changing the double-click speed setting in
the mouse control utility.
1. Click start, click Control Panel, click
Printers and Other Hardware and select
Mouse icon.
2. Click the Buttons tab.
3. Set the double-click speed as instructed and
click OK.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
Reading of the
fingerprint was not
successful.
Please try again using the correct posture. Refer
to Using the Fingerprint Sensor in Chapter 4,
Operating Basics.
Please try reading the fingerprint again using
another enrolled finger.
The fingerprint cannot
be read due to injuries
to the finger.
Please try reading the fingerprint using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Problem Procedure
On-screen pointer
does not respond to
mouse operation
The system might be busy. If the pointer is
shaped as an hourglass, wait for it to resume its
normal shape and try again to move it.
Make sure the mouse is properly connected to
the USB port.
Double-clicking does
not work
Try changing the double-click speed setting in
the mouse control utility.
1. Click start, click Control Panel, click
Printers and Other Hardware and select
Mouse icon.
2. Click the Buttons tab.
3. Set the double-click speed as instructed and
click OK.