User's Manual

file:///C|/CX2%20Muroc%20UG/6-15-04/trouble.htm
4. Select the appropriate 802.1x Authentication Type.
● For TTLS and PEAP profiles: Select the Use the following option for User Credentials.
● Verify the password information.
● If Use Windows logon or Prompt each time I connect is selected make sure that the correct user credentials
information is used when you connect to the wireless network.
● For LEAP profiles: Select the Use the following user name and password option and verify the password information. If Use
Windows logon user name and password or Prompt for user name and password is selected make sure that the correct
password information is used when you connect to the wireless network.
5. Click the OK button to save the settings.
Authentication failed due to an invalid server certificate - Select another
Certificate
This authentication error can be caused by an invalid server certificate when using either a TLS, TTLS, or PEAP profile.
Use the following steps to help resolve this error:
1. Select the appropriate profile from the profiles list.
2. Click Properties.
3. Click Next.
4. Select the appropriate 802.1x Authentication Type.
● For TTLS and PEAP profiles: Verify that the correct Authentication Type is selected from the drop-down list, then click the Select
button and select another certificate from the list of installed certificates and click OK.
● For TLS profiles: Click the Select button and select another certificate from the list of installed certificates and click OK.
Note about Certificates: The specified identity should match the field "Issued to" in the certificate and should be registered on the
authentication server (i.e., RADIUS server) that is used by the authenticator. Your certificate must be "valid" with respect to the
authentication server. This requirement depends on the authentication server and generally means that the authentication server must
know the issuer of your certificate as a Certificate Authority. You should be logged in using the same username you used when the
certificate was installed.
5. Click Close.
6. Click the OK button to save the settings.
Authentication failed due to invalid server credentials - Re-enter server
credentials
This authentication error can be caused by invalid server (Domain) credentials when using either a TTLS, PEAP or LEAP profile.
Use the following steps to help resolve this error:
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