User's Manual

file:///C|/CX2%20Muroc%20UG/6-15-04/trouble.htm
6. Verify the User Name, Domain, and password information.
● If Use Windows logon or Prompt each time I connect is selected make sure that the correct user credentials information is
used when you connect to the wireless network.
7. Click the OK button to save the settings.
Authentication failed due to invalid username - Re-enter
username
This authentication error can be caused by an invalid user name when using either a TTLS, PEAP or LEAP profile.
Use the following steps to help resolve this error:
1. Select the appropriate profile from the profiles list.
2. Click Properties.
3. Click Next.
4. Select the appropriate 802.1x Authentication Type.
● For TTLS and PEAP profiles: Select the Use the following option for User Credentials.
● Verify the User Name information.
● If Use Windows logon or Prompt each time I connect is selected make sure that the correct user credentials
information is used when you connect to the wireless network.
● For LEAP profiles: Select the Use the following user name and password option and verify the user name information. If Use
Windows logon user name and password or Prompt for user name and password is selected make sure that the correct
user credentials information is used when you connect to the wireless network.
● For EAP-SIM authentication type: Verify that the correct User Name is being used under Specify user name (identity).
5. Click the OK button to save the settings.
Authentication failed due to invalid user password - Re-enter Password
This authentication error can be caused by an invalid user password when using either a TTLS, PEAP or LEAP profile.
Use the following steps to help resolve this error:
1. Select the appropriate profile from the profiles list.
2. Click Properties.
3. Click Next.
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