User's Manual

file:///C|/CX2%20Muroc%20UG/6-15-04/trouble.htm
Save As
Save the available logs to the pre-defined file name. Everything in the log shall be saved to the
predefined file name. The default file name is:
Product_Name_Month_Day_Year_HH_MM_SS.binary_file_ext
The default file name format can be changed to another name.
Clear
Removes the information in the Wireless Event Viewer.
Help?
Displays the help information for this dialog.
Resolving Errors
Use the following recommendations to resolve network connection issues detected by Intel Wireless Troubleshooter.
Authentication failed due to invalid user credentials
Authentication failed due to invalid username
Authentication failed due to invalid user password
Authentication failed due to an invalid server certificate
Authentication failed due to invalid server credentials
Authentication failed due to invalid server identity
Authentication failed due to an invalid user certificate
Incorrect PIN for retrieving certificate
Authentication failed because the AAA server is unavailable
The wireless adapter failed to get a valid IP address
Authentication failed because timer expired
Smart Card was unexpectedly removed
Disconnection from an Access Point
Error Occurred Because the GSM Adapter Was Unexpectedly Removed
The AAA Server Rejected the EAP Method
An Administrator Profile Failed to Authenticate
An Administrator Profile Failed to Obtain an IP Address from the DHCP Server
Authentication failed due to invalid user credentials - Re-enter credentials.
This authentication error can be caused by invalid user credentials when using either a TTLS or PEAP profile.
Use the following steps to help resolve this error:
1. Select a TTLS or PEAP profile from the profiles list.
2. Click Properties.
3. Click Next.
4. Select TTLS or PEAP for the 802.1x Authentication Type.
5. Select the Use the following option for User Credentials.
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